Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Keep the good work ork
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
Tolle Unterkunft, zum DFB Pokal etwas teuer 😉
by A verified traveler from Reseda
Posted 5 May 2024
Very nice hotel!
Comment from Hotel Management
6 May 2024 by crm, Hotel Management
Dear Sylvana,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us at our hotel.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.We look forward to welcoming you back soon!Best regards,Dilan,Guest Experience Team
by A verified traveler
Posted 28 Apr 2024
Excellent staff super clean rooms and great location
Comment from Hotel Management
29 Apr 2024 by crm, Hotel Management
Dear Jason,Thank you for sharing your experience with us. We're thrilled to hear that you found our staff excellent, our rooms super clean, and our location great.Providing exceptional service and maintaining high cleanliness standards are top priorities for us, and we're delighted that we could meet your expectations in these areas. Additionally, we're pleased that our central location added convenience and value to your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Kind regards,Dilan,Guest Experience Team
by A verified traveler
Posted 26 Apr 2024
Around the property was gross. Homeless and graffiti on the street but that’s all of Germany.
Comment from Hotel Management
29 Apr 2024 by crm, Hotel Management
Dear Dylan,Thank you for sharing your feedback with us. We appreciate your comments regarding the area surrounding our property.While we regret any inconvenience you may have experienced, we'd like to assure you that the safety and comfort of our guests are of utmost importance to us.Your feedback is valuable to us, and we will use it to further improve our services and address any concerns.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Dilan,Guest Experience Team
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by crm, Hotel Management
Dear Lucy,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an enjoyable experience overall during your time at our hotel. Your satisfaction is important to us, and we appreciate your positive rating.We hope to have the opportunity to welcome you back again soon for another pleasant stay.Best regards,PelinGuest Experience Team
by A verified traveler
Posted 3 Apr 2024
Excellent staff & clean rooms
Comment from Hotel Management
4 Apr 2024 by crm, Hotel Management
Dear Sand,Thank you very much for your kind words! We are delighted to hear that you found our staff excellent and our rooms clean.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations during your stay.We look forward to welcoming you back to our hotel in the future for another wonderful experience.Best regards,PelinGuest Experience Team
by A verified traveler
Posted 3 Apr 2024
Excellent staff & clean rooms
Comment from Hotel Management
4 Apr 2024 by crm, Hotel Management
Dear Sand,Thank you very much for your kind words! We are delighted to hear that you found our staff excellent and our rooms clean.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations during your stay.We look forward to welcoming you back to our hotel in the future for another wonderful experience.Best regards,PelinGuest Experience Team
by A verified traveler
Posted 30 Mar 2024
Good bar service and a delicious Hugo. We enjoyed our meal and service in the Italian restaurant, a great way to unwind. The room was very clean and the beds great.
Our biggest problem was waiting for in excess of 30 minutes to check in which after a long journey was very frustrating. One receptionist was working quickly to help people whilst another was shuffling papers until another guest demanded some service. Two receptionist at a busy time like this just before the Easter break is maybe not enough.
Also we were unaware of the extra charge to use the pool. Excessive and our first experience of this despite being world travellers. We have paid for spa use in the past but not a pool swim before!
Comment from Hotel Management
3 Apr 2024 by crm, Hotel Management
Dear Linda,Thank you for sharing your feedback with us, and we're delighted to hear that you enjoyed the bar service, as well as your meal at our Italian restaurant. It's wonderful to know that you found your room to be very clean and the beds comfortable.However, we sincerely apologize for the inconvenience you experienced during check-in. Rest assured, we take your feedback seriously and will review our staffing levels to ensure a smoother check-in process during busy times.Regarding the pool charge, we apologize for any confusion. We do state on our website and booking portals that there is an additional charge for spa access, which includes pool usage. We understand your disappointment, and we appreciate your understanding as we continuously strive to provide transparent information to our valued guests.Thank you again for sharing your experience with us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,PelinGuest Experience Team
