Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
This hotels bathroom tub is a little too high for small and average people. I slipped and fell and bruised my upper whole right thigh. Older people please be careful!! The bar on the roof top is very nice, cold and windy but nice ambience.
Comment from Hotel Management
1 Jun 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi Monalisa,It's disheartening to learn about your unfortunate incident in the bathroom. Your safety is of paramount importance to us and it distresses us to know that you had a fall. We will certainly take note of your feedback regarding the height of the tub, as we consider all guest feedback to be immensely valuable.We're relieved to hear that despite this incident, you found the ambiance of our rooftop bar appealing. It's designed to provide a unique, relaxing experience with its atmosphere and we're glad you had the chance to enjoy it, even if the weather was a bit on the nippy side.Our team is committed to making sure all our guests have a safe and enjoyable stay, and we are sorry to hear that we fell short in this regard. We hope that this incident will not deter you from considering us in the future. We promise to strive harder to ensure the comfort and safety of all our guests.Best regards,
by A verified traveler
Posted 31 May 2024
Our stay at Amano was good, the room was very clean and modern. We were able to ask for additional pillows (even a proper neck pillow which was a bonus!), iron, kettle, etc at no extra cost. The double room was on the small side for 2 people- no where to put our luggage, had to make do with squeezing past it. There was no where to hang our towels. We really wanted to opt for the sustainability option and not have our towels changed every day but we had no choice as we didn't have anywhere to hang them dry. The air-con in our room didn't work as it should have, we asked twice at reception but it was never fixed. It was very hot at night so was a tad uncomfortable. Overall if we had somewhere to hang our towels and the air-con worked, it would have been a perfect stay.
Comment from Hotel Management
1 Jun 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi Jade,Your detailed review is greatly appreciated. It is heartening to know that you found our rooms clean, modern, and well-appointed with amenities such as additional pillows, an iron, and a kettle. The availability of a proper neck pillow definitely makes a difference, and it's great to know you found it beneficial.However, I regret to hear about the issues you encountered regarding space for luggage, towel hanging, and the air conditioning. Every guest's comfort and satisfaction is of utmost importance to us, and it's disappointing to know that these factors affected your overall experience.Your feedback about the sustainability option is particularly valuable. Sustainability is a principle we hold dear, and we understand the importance of providing our guests with practical options to participate in eco-friendly practices. We will take your comments into account as we continually strive to improve our services and facilities.As for the air conditioning, I am sorry to hear that it did not function to your satisfaction and that your requests at the reception were not adequately addressed. We are committed to ensuring our guests' comfort, and I regret that we missed the mark in this instance.In spite of these issues, I hope your overall experience at Amano was a positive one, and that we will have the opportunity to welcome you back in the future. We believe that your next stay with us will reflect our commitment to excellent service and exceptional accommodations.Best regards,
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024
Great location, clean and comfortable
Comment from Hotel Management
29 May 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi James,It is wonderful to hear that you found our location to be advantageous during your stay. Our prime location is indeed one of our hotel's biggest assets and we are pleased to know that it added to the convenience and enjoyment of your visit.We are equally delighted to read about your positive remarks on the cleanliness and comfort in our hotel. Providing our guests with a clean and comfortable environment is one of our top priorities, and it's encouraging to know that we were able to fulfill this during your stay.Your kind words truly inspire our team to continue delivering top-notch service and an enjoyable experience to all our guests. We look forward to welcoming you back on your next visit.Best regards,
by A verified traveler
Posted 26 May 2024
The hotel was quite nice and the reception staff very helpful. What we did not like is the lack of facilities. The restaurant was not open for two days of our four day stay. Likewise the roof top bar never seem to be open and we particularly like to have a nightcap when returning to the hotel after being out to dinner. Unlikely we would stay in the hotel again.
Comment from Hotel Management
26 May 2024 by Pauline Fan, Hotel Management
Hi Grahame,Your feedback is appreciated and it provides us with valuable insights. We are glad to hear that you found our hotel pleasant and our reception staff to your satisfaction. It is unfortunate, however, to learn that your stay was not completely up to your expectations due to the unavailability of some of our facilities. We understand how important it is for our guests to have access to all our amenities, such as the restaurant and the roof-top bar, throughout their stay. Your experience provides a vital perspective for us and we are taking note of your comments. We continuously aspire to provide a comprehensive range of services that cater to our guests' diverse needs and preferences. While we understand your hesitation about a future stay, we would like to assure you that at AMANO Grand Central & Hotel ROMY by AMANO, our primary goal is to provide our guests with the best possible experience. We hope to get another opportunity to serve you better and make your next visit more enjoyable.Best regards,
by A verified traveler from Moscow
Posted 24 May 2024
This is not a hotel. A nightmare. I’m not talking about noise and everything else; it’s impossible to open the window. The reception is only open to accept money. When checking out, the person at the reception was completely asleep. For a bottle of water, which is given as a compliment in all hotels, they charged 10 euros. The shower room stinks and water leaks from all the holes. The blocked money was never returned, I ask the expedition to help in this matter. In a word, find yourself another hotel and stay away from this one.
Comment from Hotel Management
26 May 2024 by Pauline Fan, Hotel Management
Hi Nazim,Firstly, I would like to take a moment to express my sincere apologies for the experience you had during your stay at our hotel. It is deeply unfortunate to hear that we were not able to meet your expectations this time.Your feedback is crucial to us, it helps us understand the areas where we need to focus our attention and make improvements. From your comments, it is clear that your experience with our reception services and room amenities was far from satisfactory. We want to ensure that our guests receive exceptional service and a comfortable stay, and I am sorry that we failed to provide this for you.The issue with the water charge is indeed a serious one, as the trust and transparency between us and our guests is of utmost importance. I am truly sorry for any misunderstanding that may have occurred.Furthermore, your remarks about the condition of the shower room are concerning. We strive to maintain a clean and comfortable environment for all our guests, and it appears we fell short in this instance.As for the issue of the blocked funds, I regret to hear about this inconvenience. I encourage you to reach out to your booking agency for assistance, as they should be able to provide a resolution in this matter.We assure you that we take your feedback seriously and will use it as a guide to make necessary adjustments and improvements. We hope that despite the unpleasant experience, you will give us another opportunity to demonstrate the high-quality service and hospitality we strive to provide to all our guests.Best regards,
by A verified traveler
Posted 22 May 2024
Great size room and very close to all your public transport needs. Room was clean and tidy. Would definitely stay again.
Comment from Hotel Management
26 May 2024 by Pauline Fan, Hotel Management
Hi Scott,Your kind words about your recent stay at our hotel truly warmed our hearts. We are delighted to learn that the size of our room met your expectations and that you found its cleanliness satisfactory. Here at Hotel AMANO Grand Central & Hotel ROMY by AMANO, we always strive to provide comfortable and immaculate accommodations for our esteemed guests. Our central location is indeed ideal for those looking for easy access to public transportation, and we're glad you found this helpful during your visit.Your willingness to stay with us again is the highest compliment we could receive. We are thrilled to know that we were able to make your stay a memorable one and look forward to the opportunity of welcoming you back in the future.Best regards,
by A verified traveler
Posted 20 May 2024
It was a great location for waiting around the city for our train
Comment from Hotel Management
21 May 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi Jack,I am truly delighted to hear that you found our location to be convenient during your visit to the city. Our hotel prides itself on being centrally located, allowing our guests to explore the city with ease and comfort while also providing a restful sanctuary when needed.Our location near the train station is indeed one of our many benefits, and we aim to provide a seamless experience for all our guests, whether they are in transit or here to enjoy the city. Your feedback is valuable to us and it's always a pleasure to hear that we have met our guests' expectations. We do hope that the rest of your journey was as enjoyable as your stay with us.We look forward to welcoming you back the next time you're in the city or are waiting for your next train journey.Best regards,
by A verified traveler
Posted 18 May 2024
Good location for us near main train station doing interrail. Just a good all round hotel reasonable value, good breakfast
Comment from Hotel Management
19 May 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi Peter,It is delightful to hear that you found our location near the main train station convenient for your interrail journey. We understand the importance of a strategically placed accommodation for a seamless travel experience.It's equally heartening to know that you have classified us as a 'good all round hotel'. We strive to provide a comprehensive experience to our guests and your feedback reassures us that we are on the right track. We also appreciate your kind remarks regarding our breakfast service. Our culinary team takes pride in crafting a well-varied and tasty breakfast to kickstart our guest's day, and they will be pleased to know that their efforts resonated with you.We value your feedback as it encourages us to continue providing the quality service and amenities. We look forward to welcoming you back in the future for another enjoyable stay.Best regards,
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
3 Jun 2024 by Pauline Fan Guest Experience Supervisor, Hotel Management
Hi Charlotte,es freut mich zu sehen, dass Sie insgesamt eine gute Erfahrung mit uns gemacht haben. Es ist immer erfreulich zu wissen, dass unsere Bemühungen, einen erstklassigen Service und eine komfortable Umgebung zu bieten, nicht unbemerkt geblieben sind.Unser Team ist bestrebt, die höchsten Standards in Sachen Gastfreundschaft einzuhalten, und wir freuen uns sehr, dass sich dies in Ihrem Aufenthalt widergespiegelt hat. Ihr positives Feedback ist eine große Ermutigung für unsere Mitarbeiter, die sich bemühen, unseren Gästen einen reibungslosen und unvergesslichen Aufenthalt zu bieten.Wir sind uns jedoch darüber im Klaren, dass es immer Raum für Verbesserungen gibt, und Ihr Feedback ist für unser Streben nach Exzellenz sehr wichtig. Wir wissen Ihren wertvollen Beitrag zu schätzen und werden ihn als Sprungbrett nutzen, um unsere Dienstleistungen weiter zu verbessern.Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in der Stadt wieder begrüßen zu dürfen.Mit freundlichen Grüßen,
