Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
This was a good hotel to stay in. The location is great with a shopping centre across the road and Beppu Station only a 10min walk away. The staff are very friendly and helpful (we asked for an upgrade because the room was originally too small and they helped us with this), and the hotel breakfast had a nice variety of foods and was only AUD$10 each person. The rooms are quite old and the bathrooms are mouldy and had a sewage smell. Housekeeping occurs only once every two days, however you can request for your room to be cleaned everyday. The airport shuttle bus drops you off right outside the hotel. Overall I rate this hotel 3/5.
by A verified traveler
Posted 20 Apr 2024
There was nothing wrong with the property. I'm not sure if this is common practice in Japan/Beppu but we tried asking 2 staff to help us make a diner reservation at an outside restaurant due to the language barrier but we were rejected on both occasion.
Comment from Hotel Management
12 May 2024 by 西鉄リゾートイン別府 大谷, Hotel Management
Thank you for staying at our hotel.I'm sorry that I can't help you.Thank you for your review.Nishitetsu Resort Inn Beppu Otani
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
12 May 2024 by 西鉄リゾートイン別府 大谷, Hotel Management
Thank you for staying with us and for posting your review.We are very happy to receive such a high evaluation.We look forward to seeing you again.Nishitetsu Resort Inn Beppu Otani
by A verified traveler
Posted 2 Feb 2024
Convenient location, convenient store just on the ground floor of the hotel
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 8 Dec 2023
Kind staff. Good position. Reasonable price.
by A verified traveler
Posted 3 Dec 2023
by A verified traveler
Posted 21 Nov 2023
Location was very convenient. I was worry that the hotel will be noisy but It was OK. The room was little bit too tight.
by A verified traveler
Nice but noisy
Posted 19 Nov 2023 on HotelsRoom facing the road is very noisy
by A verified traveler
Posted 23 Oct 2023
I had a pleasant stay. Onsen was good. Breakfast was ok but not exceptional
