Ratings based on 359 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Nice rooftop onsen that is large and well kept. Limited amenities in the onsen though, and the glass windows aren’t too clean so its hard to fully admire the view it has. Hotel has free flow alcohol for 1000JPY which was really worth while. No allowance of early check in or late check out but they can keep your luggage. Rooms are rather snug for two but sufficient.
by A verified traveler
Posted 23 Apr 2024
Good location, nice staff.
Comment from Hotel Management
8 May 2024 by Amanek Beppu Yula-Re, Hotel Management
Thank you.
by A verified traveler
Posted 22 Apr 2024
Everything about this hotel is first class. The Onsen is fantastic and the mountain view is wonderful. You can walk to the train station in less than five minutes. The staff will do everything they can to make your stay memorable. Sauna, two rooftop pools ,a Jacuzzi, flat screen tv, even a small gym, Self service laundry, what else can you ask for? This is my favorite hotel in Japan.
Comment from Hotel Management
8 May 2024 by Amanek Beppu Yula-Re, Hotel Management
Thank you for the kind remarks.we look forward to seeing you agian in Beppu.
by A verified traveler
Posted 22 Apr 2024
The location and the staff are very helpful
Comment from Hotel Management
8 May 2024 by Amanek Beppu Yula-Re, Hotel Management
Thank you.
by A verified traveler
Posted 17 Apr 2024
Actually I liked the property a lot. The room was clean and had a nice view of Beppu. The onsen was nice with a beautiful view from the open air bath. My reason for downgrading my score is they were very petty. When we went to the breakfast buffet the morning after check in, we were refused admission and pulled aside. This was very embarrassing making us look like criminals to the guests behind us in line. All because a mistake by the receptionist who checked us in undercharged my credit card by a few cents. I offered to pay the balance in cash (to avoid them paying a bank service charge) or charge my card for the extra amount. They wouldn't do that insisting on refunding the original amount to my credit card and charging my card again for the correct amount. They wanted my original credit card receipt but I left it in my room and didn't have the time to return to my room as I had a reserved train seat at 8 am. I said that I would return to settle the difference with them after I returned from that trip. That wasn't acceptable so they went ahead and processed the refund and recharged my card. At last we were allowed to enter the buffet. The refund took several days to show up on my credit card transactions. The refund ended up being LESS than what I was charged. Next the waitress refused to give me a small piece of fish like my wife got in her Japanese menu that wasn't in my western menu. She said we were only allowed one even though it was a buffet.
by A verified traveler
Posted 10 Apr 2024
This is the second time I have came back to this hotel. It is nice and quiet, new and clean
by A verified traveler
Posted 31 Mar 2024
I could not recommend this hotel more highly. Both the facilities and the staff were amazing. It's an easy walking distance to lots of great shopping and places to eat and being so close to the station (about a 3 mins walk) means it's easier to catch a bus to the major attractions.
I also want to say an extra special thanks to Sayama who really made my stay memorable. On the day I checked out my ferry to Osaka, leaving from Beppu, was cancelled. Sayama helped me rebook a different ferry leaving from a neighbouring city. I am so grateful for her help and kindness when I was very worried about what to do next!
I hope to visit again.
Comment from Hotel Management
7 Apr 2024 by Amanek Beppu Yula-Re, Hotel Management
Dear guests,Thank you for the kind comments.we look forward to seeing you again.Best regards
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 28 Feb 2024 on Hotels
by A verified traveler
Posted 31 Jan 2024
Staff : Very helpful and polite
Location : Close to Beppu JR and bus station
Room : New, very clean and comfortable beds
Comment from Hotel Management
3 Mar 2024 by Amanek Beppu Yula-Re, Hotel Management
thank you
