Ratings based on 179 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Excellent hotel and staff.
Comment from Hotel Management
30 Apr 2024 by Lina, Hotel Management
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager
by A verified traveler
Posted 19 Apr 2024
Was a very good stay
Comment from Hotel Management
30 Apr 2024 by Lina, Hotel Management
Thank you for your Feedback, Hopefully we will see you soonBest RegardsLina MasriCluster Assistant Reservations Manager
by A verified traveler
Posted 10 Mar 2024
Slow staff, but good
Comment from Hotel Management
13 Mar 2024 by Mazen Saab, Hotel Management
Thank you for your review.
by A verified traveler
Posted 17 Feb 2024
Excellent!! Top choice
Comment from Hotel Management
18 Feb 2024 by Lina, Hotel Management
Dear M. JilThank you for your feedback, Hopefully we will have the Pleasure of welcoming you back at the Smallville Hotel Soon
by A verified traveler
Posted 14 Feb 2024 on Orbitz
Wow!!! I have to tell you I’ve been to 98 countries over 350 times. So I use hotels a lot. The staff at Smallville have become such a family away from home and the hotel itself is immaculate. Anytime I go to Beirut I usually stay here 1-2 nights of my trip.
Love this place!!!
Maurice
Comment from Hotel Management
14 Feb 2024 by Lina, Hotel Management
Dear Mr. MauriceThank you for your wonderful Review, it is our pleasure to welcome you at the Smallville Hotel, Hopefully you will see you soon.Best RegardsThe Reservations Department
by A verified traveler
Posted 9 Feb 2024
payed twice online for expedia then at the reception (don’t know who’s responsible expedia or the employee at smallville).
you have to give your car for the valet by a sudden annoying decision from the administration so carrying the luggage and walking for a mile is a must cz no near parking place.
btw (i waited 15 minutes at the entrance and there was no valet.
Comment from Hotel Management
12 Feb 2024 by Mazen Saab, Hotel Management
Dear [Customer's Name],I sincerely apologize for the inconvenience you experienced during your recent stay at Smallville. Unfortunately, you encountered issues with double payment and a lack of valet service. I understand how frustrating and inconvenient this must have been for you.I assure you that your feedback has been noted, and we take this situation seriously. We will investigate the matter thoroughly to determine whether the responsibility lies with Expedia or the employee at Smallville.Furthermore, I apologize for the sudden decision regarding the valet service and the lack of nearby parking, which forced you to carry your luggage and walk a considerable distance. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.We will make every effort to address these issues promptly and provide you with a satisfactory resolution. Our team will get back to you as soon as possible to discuss the matter further and find a suitable solution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We appreciate your understanding and patience.Best regards,
by A verified traveler
Posted 4 Sep 2023
excellent hotel and very convenient place
Comment from Hotel Management
5 Sep 2023 by Lina, Hotel Management
Dear Mr. HenriThank you for your reviewBest RegardsLina MasriCluster Assistant Reservations Manager
by A verified traveler
Posted 14 Aug 2023
Fantastic service, everything was on-point, highly recommended.
by A verified traveler
Posted 9 Jul 2023
The highlight of this hotel is its staff- extremely helpful, attentive, friendly and professional. You ask for something one second the other it’s in your room. Vibey hotel.
Comment from Hotel Management
17 Jul 2023 by Mazen Saab, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.
by A verified traveler
Posted 2 Jul 2023 on CheapTickets
Comment from Hotel Management
17 Jul 2023 by Mazen Saab, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that our staff was the highlight of your stay and that they provided you with helpful, attentive, friendly, and professional service.We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted to hear that our staff was able to provide you with prompt service and fulfill your requests quickly.We appreciate your kind words and are happy to hear that you found our hotel to be vibey and enjoyable. We will continue to strive to provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay.
