Ratings based on 293 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Staff were great. Cleaners, laundry, lobby, taxi management, check in.
The room was rather dated with a very complex ighting system.
Cleaner challenge for all the surfaces but they did really well.
Comment from Hotel Management
24 Apr 2024 by Front Office James, Hotel Management
Thank you very much for your feedback, we are delighted to hear that you spoke highly of our hotel staff and it is encouraging to hear that their hard work and passionate service has been recognized by you.With regards to the room amenities, we apologies that you mentioned that the room was a little outdated and had a complicated lighting system. We understand that this may have caused some inconvenience to your stay. We have taken note of your feedback and will work on improving the room facilities, especially the lighting system, to provide a more comfortable and convenient stay.Also, you mentioned that there were some challenges with cleaning, but our cleaning staff still did a great job. We attach great importance to the cleanliness and hygiene of our guest rooms and will continue to work hard to ensure that every corner is clean and tidy to provide you with a comfortable and reassuring stay.Thank you again for your feedback and suggestions, we will listen carefully and try our best to improve. We look forward to your next visit, we will do our best to provide you with even better service and experience.
by A verified traveler from Arcadia
Posted 16 Apr 2024
Comment from Hotel Management
16 May 2024 by Front Office James, Hotel Management
Dear Guest.Thank you very much for your compliments and recognition of our hotel! We are deeply honored to provide you with such a satisfying business hotel experience. We sincerely look forward to your return visit and wish you a happy life and good work!
by A verified traveler from miami
Posted 11 Apr 2024
The hotel is ok, the “suite” is a regular room, the hotel charged for the extra bed, eventhough we indicated that we were 3 adult guest, maybe the lady at the front desk thought that we could sleep together in the king bed. The extra bed was horrible. Most of the staff at the restaurant didn’t speak english, there were not too many foreigners. The Club lounge was ok, but the western food had no variety, cold cuts, cheese, salad, fruits. The chinese food was great though. The buffet breakfast was excellent but the coffee was too strong and bitter for an americano. Great location
Comment from Hotel Management
24 Apr 2024 by Front Office James, Hotel Management
Thank you very much for your detailed feedback, your opinion is very important to us. We apologise for your reference to ‘suites’ which are in fact regular rooms. We really should have checked your requirements more carefully at the time of booking to ensure that the room type met your expectations. Perhaps the suite you were looking for was a room with several bedrooms and several beds. Regarding the English communication skills of the restaurant staff, we realise that this is a real area for improvement. We will strengthen the English training of our staff to ensure that they are better able to serve our international guests. You mentioned that the variety of western food in Club lounge is small, we will also consider adding more choices to meet the needs of different guests' tastes. We are also pleased to hear that you rate our Chinese food highly, and we will continue to work hard to maintain this advantage. Regarding the breakfast buffet, we are glad that you enjoyed it, but as for the coffee taste issue, we will make adjustments to provide coffee that is more in line with the public's taste. Finally, thank you for recognising the location of our hotel, we will continue to maintain this advantage to provide you with a more convenient stay.Thank you again for your feedback, we will listen carefully and try to improve, looking forward to your next visit to enjoy a more perfect service.
by A verified traveler from new orleans
Posted 19 Feb 2024
Our 7-night stay was very enjoyable and relaxing. The staff is exceptionally helpful, ensuring a comfortable visit. The breakfast offers a wide variety of food--something we enjoyed every morning. It was also easy to get around as the hotel is conveniently located within a short distance to a subway station and a 35-minute drive to the Beijing Capital Airport. The only disappointment was that the spa was not open during our stay. We would definitely stay there again.
Comment from Hotel Management
23 Feb 2024 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A verified traveler from San Jose
Posted 21 Jan 2024
The property is located at the very convenient location where you can get access to shopping centers and popular site seeing places like CCTV building and Ding Zun tower.
Comment from Hotel Management
23 Jan 2024 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
15 Dec 2023 by Front Office James, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!
by A verified traveler
Posted 27 Oct 2023 on Hotels
It’s disappointing that there is cooling in the hotel room. The aircon is centrally controlled and couldn’t be turn off even from the hotel room.
Comment from Hotel Management
30 Oct 2023 by Front Office James, Hotel Management
We sincerely apologize for your uncomfortable stay, and do appreciate your comments of all our air condition problem. Despite all our efforts, we are running a hotel of nearly 15 years' history and, inevitably, having difficulties on balancing our service standard with the increasing cost of doing so. Nevertheless, we do thank you for letting us know what remains to be done, and we promise that we will look up to the highest standard of hospitality and keeping working on, which will satisfy your standard in the upcoming future. Your comments have been shared with the entire management team already as usual. We look forward to seeing you again!
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
11 Dec 2023 by James Front Office, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and it has been a pleasure of us to release you from the tiredness and un-comfortableness that your schedule might cause. We appreciate your comments on our services as well as our facilities, which have been shared with the entire management team already. We look forward to your next visit!
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Front Office James, Hotel Management
Dear valued guest,Thank you for selecting Renaissance Beijing Capital Hotel for your stay. We are fortunate to have such an ideal location in Beijing CBD and be easy to get to most of the attractions. We are happy to hear that you had an enjoyable stay. We look forward to your next visit, will be ready to navigate you for something wonderfully new to discover.
by A verified traveler
Posted 20 Aug 2023
Comment from Hotel Management
21 Aug 2023 by Henry Zhao, Hotel Management
Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are thrilled to learn from your sincere comments that you have enjoyed your stay here. Your comments have been shared with the entire management team already. We look forward to your next visit!Henry Zhao Director of Sales & Marketing
