Tru by Hilton Baton Rouge Citiplace, LA Reviews

Thank you for your thoughtful review, Brandi - it's much appreciated! We understand the importance of providing a peaceful and relaxing atmosphere for our guests, and it's gratifying to know that we could deliver that during your visit and that you had the restful stay you wanted. We thank you for acknowledging other guests for respecting each other and keeping the noise level minimal, and we are glad to know you did not encounter any noise disturbance in the halls. It was a pleasure to host you, and we look forward to welcoming you again soon for another peaceful and comfortable stay. Thank you for choosing Tru by Hilton Baton Rouge. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Leah, Thank you so much for taking the time out of your busy schedule to review your stay and rate your experience at Tru by Hilton Baton Rouge with five stars! We sincerely appreciate your business and your feedback. We make every effort to start each guest's stay off right, and we are happy to hear you had a quick check-in experience. We are also pleased to know you enjoyed our clean and modern accommodations and the friendly service provided by our staff. Our dedicated team truly breathes warm hospitality into every aspect of our hotel and makes it a delightful place to stay. We apologize for any inconvenience caused by the momentary power outage at our hotel due to the storm that was out of our control. We thank you for your understanding and are glad this little hiccup did not take away from your overall experience too much. We are grateful for your recommendation and hope to have the pleasure of welcoming you back soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Daniel, It's always wonderful to be at the receiving end of a perfect rating, and we are thrilled to have satisfied you so well on this visit. We appreciate your choice to stay with us at Tru by Hilton Baton Rouge and can't wait to have you back soon so we can delight you with another enjoyable experience. Thank you for choosing us. Have a lovely trip!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hi Richard, We appreciate your choice to stay with us on this journey and regret to hear that you did not that you did not find your accommodation with us to be satisfactory. The compact room size, lack of real closets and drawers, tiny roll-out desks, etc., are attributable to the modern European simplistic hotel design style produced by Hilton. The room design is by Hilton to have guests create a more inclusive room space by using nooks under the bed or the ledge on top of the AC units. While our rooms are small, they have been thoughtfully designed to maximize space with efficient storage. Sadly, there's not much we can do about the concept design of the TRU brand. Nonetheless, we thank you for raising your concerns with us, and we have noted your comments to share with the Tru by Hilton leadership team at Hilton. We apologize that our breakfast did not particularly appeal to you. We have taken your feedback on board and will work on improving our breakfast quality. We are very sorry about the toilet issue that caused some disruption to your experience. We understand that such scenarios can be inconvenient, and we assure you that our team does perform preventative routines to ensure our guest room features are functioning efficiently; however, despite our sincere efforts, sometimes things do happen between checks. Your feedback is valuable to us, as we are constantly improving and evolving based on what we learn from our guests. Thank you for sharing your insights. Should your travels bring you back to Baton Rouge, we would love the opportunity to win back your trust by providing you with a more comfortable and seamless experience that aligns with our brand.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Hi Jude, It's noticeable from your rating of our hotel that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. We take poor experiences very seriously here and strive to exceed our guests' expectations on each occasion. We regret that we did not achieve our goal with you; however, we are committed to making improvements and would like to know more about your issues, as that would allow us to take corrective measures for your future visits. We hope you will give us another chance to serve you better, as we are eager to make this right! Thank you for staying with us on this journey and taking the time to review us. We appreciate both.Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Many thanks for staying with us at Tru by Hilton Baton Rouge and awarding us a perfect 5/5 rating, Diane! Our dedicated team takes great pride in providing exceptional service to all our guests, and we are grateful that you have taken the time to recognize our friendly and attentive staff. We also thank you for giving prospective guests reading the comments relevant information about our location and proximity to dining outlets and the LSU campus. Your complete satisfaction is our greatest accomplishment, and we can't wait to have you back and exceed your expectations each time you choose us. Enjoy your travels, and see you again soon!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Andrea, it brightens our day to read you had a wonderful stay with us at Tru by Hilton Baton Rouge - thanks so much for your kind words and support! We take pride in maintaining a high standard of cleanliness throughout the hotel, and our dedicated team is committed to providing excellent service to all our guests. Your endorsement of our clean facilities and friendly, courteous, and helpful staff is gratifying. We thank you for recognizing our staff for their efforts, and we will be sure to pass on compliments to our front desk staff, cleaning crew, and breakfast attendants to let them know to keep up the great work. Thank you for choosing to stay with us and taking the time out of your busy schedule to share a 5-star review of our hotel. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Abbie, It sounds like you had a wonderful stay at Tru by Hilton Baton Rouge - thanks so much for sharing your 5-star experience with us and others! We take pride in providing quality accommodations/amenities and friendly service to our guests, and your endorsement of our super-clean facilities, complimentary breakfast, and friendly, knowledgeable staff is gratifying and brightens our day! We will be sure to share your positive comments with our team, who work diligently to uphold our hotel's high standards. We always aim to exceed our guests' expectations, and it is most rewarding to hear that we have done so for you. We are thrilled you enjoyed your stay with us, and we can't wait to see you again soon so we can delight you with another rewarding experience. Thank you for choosing us. Safe travels!Best Regards, Tru by Hilton Baton Rouge Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team