Ratings based on 962 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I enjoyed the day at the Hyatt. Wish Wish they had microwaves in the room versus the one that you had to go downstairs to Service. Excellent service from Vivian at the front desk. She provided us with valuable information for my family.
by A verified traveler
Posted 27 May 2024
Close to my visiting location
Comment from Hotel Management
28 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay with us and invite you to stay with us again next time you are in the Baton Rouge area.
by A verified traveler
Posted 21 May 2024
I had the worse experience with this facility, the shifts were dirty and housekeeping came to change them and that linen was dirty, no towels in the room, had to be moved twice and the rooms were horrible, the manager only said we need an upgrade. It was awful. I had to find a new hotel and still waiting to be reimbursed as the manger said she would since I had to change rooms several times and it was still not up to standard.
Comment from Hotel Management
27 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review. We do apologize that your stay with us was not up to your standards. Please call the hotel so that we may fix these issues directly with you.
by A verified traveler from SEAGOVILLE
Posted 19 May 2024
It was convenient to I10 and restaurants.
Comment from Hotel Management
20 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay and invite you to stay with us again next time you are in the Baton Rouge area.
by A verified traveler
Posted 13 May 2024
Actually we booked a night here looking forward to use the pool. Once we arrived we were told that there is no pool access yet. It was so warm. Although it said on Expedia there is a pool we regret booking here.
Comment from Hotel Management
15 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review. We do apologize about the pool not being open, as we do plan to open again for the season during Memorial Day weekend. We do invite you to stay with us again next time you are in the Baton Rouge area so that we may give you a better Hyatt experience.
by A verified traveler
Posted 13 May 2024
Consistently on point!
Comment from Hotel Management
15 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.
by A verified traveler
Posted 12 May 2024
Nice hotel
Comment from Hotel Management
15 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.
by A verified traveler
Posted 8 May 2024
The room was dirty and made me feel dirty. We walked in and one of the lights were flickering. The walls were damaged and stained.
Comment from Hotel Management
15 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review. We do apologize that your stay with us was less than satisfactory. We will inform maintenance and housekeeping of your concerns. We do invite you to stay with us again next time you are in the Baton Rouge area, so that we may give you a better Hyatt experience.
by A verified traveler
Posted 6 May 2024
Chose this place as just a convenient stop to sleep and was surprised by the great mall just down the road. Went for a movie and dinner less than a mile down the road.
Comment from Hotel Management
15 May 2024 by Ronnelle Doggett (Night Auditor), Hotel Management
Thank you for your review! We are glad you enjoyed your stay with us, and invite you to stay with us again next time you are in the Baton Rouge area.
