Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Ms Borne was a great help with getting us signed up with IHG. Thank you!
Comment from Hotel Management
28 May 2024 by hotel staff, Hotel Management
Thank you for your wonderful feedback of the Holiday Inn Baton Rouge!
by A verified traveler
Posted 22 May 2024
Room was comfortable.
Comment from Hotel Management
23 May 2024 by hotel staff, Hotel Management
Thank you for choosing the Holiday Inn Baton Rouge, we're glad you enjoyed your stay with us!
by A verified traveler
Posted 21 May 2024
Property was great, except the hotel over charged me double what my confirmation said. Tried to fix the mess up for 3 straight days but every time the front said it would correct over night but it didn’t. On Sunday morning my bill was double the amount, and the front desk said no way to change it and I would be charged full freight, even though I had email confirmation!! Very frustrating and disappointed because overall very good location.
Comment from Hotel Management
21 May 2024 by hotel staff, Hotel Management
Dear Trey,Thank you for taking the time to leave us your review and for choosing the Holiday Inn for your Baton Rouge stay. We're so pleased that we could accommodate you with a central location and we appreciate your comments regarding the final bill. Please know that we will do everything possible to ensure this gets resolved as quickly as possible. We thank you again for your comments and hope to have the opportunity to welcome you again soon. Safe travels!
by A verified traveler
Posted 20 May 2024
It appeared to look nice, but when I took a second look in the lobby sitting area, the couches and chairs were dirty and soiled. They have a bug issue in the 2 rooms they put me in . The first room has a bug in my bed. The second room had a big pregnant roach crawling by the microwave area.. I told them at the front desk, I did not feel comfortable staying there at the Holiday Inn. They did not charge me and said that my money would be refunded in 7-10 business days.
Comment from Hotel Management
21 May 2024 by Guest Service, Hotel Management
Dear Angela,Thank you for taking the time to leave us your feedback. We're disappointed to hear about your recent experience with us and we appreciate you taking the time to let us know. We always wish our guests a clean and comfortable stay and we apologize for the issues you experienced. We'll do our very best to improve in the future. Thank you again and we wish you safe travels!
by A verified traveler
Posted 19 May 2024
It was very clean, but no waffles on the breakfast.
Comment from Hotel Management
20 May 2024 by hotel staff, Hotel Management
Thank you for your feedback of the Holiday Inn Baton Rouge!
by A verified traveler
Posted 15 May 2024
Beautiful property
Comment from Hotel Management
16 May 2024 by hotel staff, Hotel Management
Thank you for your wonderful feedback of the Holiday Inn Baton Rouge.
by A verified traveler
Posted 11 May 2024
We love that they have a room with 2 bathrooms! Breakfast is great.
Comment from Hotel Management
14 May 2024 by hotel staff, Hotel Management
Thank you for your feedback of the Holiday Inn Baton Rouge!
by A verified traveler
Posted 9 May 2024
Easy to get to and nice and clean. My go to in Baton Rouge
Comment from Hotel Management
14 May 2024 by hotel staff, Hotel Management
Thank you for your feedback of the Holiday Inn Baton Rouge!
by A verified traveler
Posted 26 Apr 2024
Really good hotel, nice and clean. Only problem was checkout was at 11 had sign on the door and cleaning lady didn’t knock or anything and tried to get in our room and it was only 8:50am. Thought the sign was to let them know you wasn’t ready for it to be cleaned.
Comment from Hotel Management
29 Apr 2024 by hotel staff, Hotel Management
Dear Terry,Thank you for taking the time to leave us your review and for your patience with our housekeeping team. We appreciate you letting us know your experience and we'll do our best to ensure the issues you mentioned don't happen again in the future. We hope to have the opportunity to welcome you again soon. Safe travels!
by A verified traveler from Natchitoches
Posted 25 Apr 2024
Pet friendly, very helpful desk clerk, and the fragrance when you enter the building amazing.
Comment from Hotel Management
29 Apr 2024 by hotel staff, Hotel Management
Dear Melanie,Thank you for your wonderful review of the Holiday Inn Baton Rouge - we're so pleased that you enjoyed our friendly service and your overall stay. Thank you for letting us know and we hope to have the opportunity to welcome you again soon. Safe travels!
