Ratings based on 888 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Upon checking in, a sign was posted that they no longer served breakfast which was not mentioned on the advertisement. With no elevator to be found, we hiked our luggage up to the 2nd floor. Adults & children were hanging out on the walkway as if they were "chillin on the stoop"- did not make me feel comfortable at all. We walked in to our NONSMOKING room to smell the strong odor of cigarette smoke-I'm allergic!! With one step into the door, a roach runs across the floor in front of my foot. I'm freaking out abt the roach, and my son is screaming that he is more worried about the wasp flying around the room. Bed coverings had unknown spots &stains. The bathroom floor had dried spots of only God knows what in front of the toilet, &omg the shower! My son, who really could care less, said the shower &curtain were so gross he refused to take a shower. It was nasty! Approx 30 mins in the room, we smell WEED! Upon checking out, the lobby door was locked down like Fort Knox which reaffirmed my fear of this area being unsafe. I knocked on the glass, but I saw no one near the office counter. I knocked harder, & I saw a woman who had been curled up on the lobby sofa/chair sound asleep that had jumped up from me knocking. She didn't even ask me about my stay or if I needed anything. All in all, this was among the worst hotel experiences I have ever had. I will make a point to NEVER rent from America's Best ever again! I left with inflamed sinuses from the smoke in my nonsmoking room.
Comment from Hotel Management
28 May 2024 by HP, Hotel Management
We are deeply saddened by your situation while you were here with us. Here at Americas Best Value Inn, we strive to achieve excellence. We never intend to have a guest upset when leaving our hotel. We have opened an investigation into this matter. Alongside the investigation, we will also be retraining both housekeeping and front desk staff to make sure nothing like this ever happens again. We hope you can give us a second chance with your future travels.Sorry for the inconvenience,Hotel Management
by A verified traveler from Corpus Christi
Posted 26 May 2024
Overall stay was ok. It's more for long-term person's who need a place to rest their head like truck drivers, etc. Lots of dining options and walkable. Area is nice.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Antonia, We appreciate your feedback on your recent stay with us. It's great to hear you found our location convenient and enjoyed the nearby dining options. Our hotel welcomes a diverse range of guests, including those who appreciate a comfortable place to rest. Thank you for choosing to stay with us and for taking the time to share your thoughts.
by A verified traveler
Posted 22 May 2024
The nice lady at the front desk told me about a great sea food restaurant next door. Unfortunately someone was arrested on the property for discharging a weapon. Domestic dispute.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello John, We appreciate your feedback regarding the nearby restaurant recommendation. We take safety and security very seriously and are committed to providing a safe environment for all our guests. Should you have any further concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 21 May 2024
Rooms large and clean. Showers were excellent. Bedding was a tad soft for my liking and the room could use a comfortable chair because you have so much dead space in the room. Overall, I enjoyed my stay.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Richard, Thank you for taking the time to share your feedback with us. We're glad you appreciated our spacious and clean rooms, as well as our excellent showers. Your suggestion about adding a comfortable chair in the room to optimize space has been noted. We appreciate your patronage and hope to welcome you back in the future.
by A verified traveler
Posted 7 May 2024
Staff was rude
Comment from Hotel Management
7 May 2024 by HP, Hotel Management
We are deeply saddened by your situation while you were here with us. Here at Americas Best Value Inn, we strive to achieve excellence. We never intend to have a guest upset when leaving our hotel. We hope you can give us a second chance with your future travels.Sorry for the inconvenience,Hotel Management
by A verified traveler
Posted 2 Mar 2024
Didn’t like that I booked a king bed and all they had was a double that’s not even big enough for two people to sleep in…
Comment from Hotel Management
3 Mar 2024 by Manager, Hotel Management
Hello Dustin,We appreciate your feedback regarding the room type you reserved and will share it with our team for review. We recommend reaching out to management directly for any further assistance with your concerns.
by A verified traveler
Posted 12 Feb 2024
Close to interstate. Little noisy.
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Judy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the noise levels near the interstate. We understand that it can be bothersome at times. We encourage future guests to consider requesting a quieter room location away from the highway during their stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 18 Jan 2024
Great value for money- very clean
Comment from Hotel Management
25 Jan 2024 by Manager, Hotel Management
Hello Paige,Thank you for sharing your positive feedback on the cleanliness of our hotel. We pride ourselves on providing excellent value for money and maintaining high cleanliness standards. We are delighted to hear that you had a pleasant stay with us. We appreciate your kind words and hope to welcome you back in the future.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Manager, Hotel Management
Hello Ronnie,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back again soon!
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Manager, Hotel Management
Hello Jessica, We're sorry to hear about your experience during your stay. We would appreciate it if you could kindly reach out to our hotel directly with any specific feedback you may have, as we value the opportunity to address and improve upon any concerns you may have encountered.
