Ratings based on 5 Verified Reviews

3.0 out of 5
3.2 Room cleanliness
3.4 Service & staff
3.5 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 25 Sep 2022
Filthy/moldy rooms, thin towels, dirty bedsheets, broken shower. Good AC, lobby is nice. Close to mall
4 out of 5
by A verified traveler

Posted 12 Jan 2020
Helpful staff. The rooms are a bit tired, and quite small. Location a bit out of town so you need a car. Very close to SM Mall with loads of places to eat. Basically, a basic decent hotel at a basic price.
Comment from Hotel Management
21 Jan 2020 by Bea, Hotel Management
Dear ZEN Guest, Thanks for the review. We're proud to provide excellent service and thank you for the recognition. We can't wait to see you again. Best regards, Bea
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Oct 2019 on Hotels
3 out of 5
by A verified traveler

Posted 1 Aug 2019
Clean rooms
3 out of 5
by A verified traveler

Posted 6 Mar 2020 on Hotels
Halvstark lukt, vilket visade sig vara mögel i taket. Dom var sjyssta och flyttade oss till ett annat rum.
Comment from Hotel Management
23 Mar 2020 by Leah, Hotel Management
Dear Peter, Thank you so much for taking the time to write this review! We're really happy to hear all the compliments you have for us. This really means a lot! However, we want to apologize for the inconvenience you've experienced during this stay. Please be assured that this has been shared with our team to be taken into account for our further improvement. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope you book with us again! Best Regards, Leah
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