Ratings based on 20 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Is not much dining options
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Sir/Madam Ivan,Warmest Greetings from Kokoon Hotel Banyuwangi.Thank you for taking the time to share your experience at Kokoon Hotel Banyuwangi. We strive to provide an excellent service experience for every guest. Your feedback is invaluable to us as we continuously work towards improving the quality of our services and facilities.We look forward to the chance of welcoming you back in the near future, and providing you with the genuine hospitality that Kokoon Hotel Banyuwangi is known for.Best Regards,
by A verified traveler
Posted 20 May 2024
Great hotel
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Sir/Madam Andrew,Warmest Greeting from Kokoon Hotel BanyuwangiThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,
by A verified traveler
Posted 18 May 2024
Beautiful new hotel. Kind of built off by itself. Not much shopping or dining close by. It’s cheap to travel by grab ( Indonesian Uber). Hotel restaurant is good but limited menu if you are staying more than a couple of days
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Sir/Madam Andrew,Warmest Greeting from Kokoon Hotel BanyuwangiThank you for sharing your wonderful experience with us. We're thrilled to receive such positive feedback and truly appreciate your review of our establishment.We eagerly await the opportunity to welcome you back soon. Please feel free to reach out for any assistance you may need. We appreciate the chance to create lasting memories from your time with us.Best Regards,
by A verified traveler
Posted 21 Aug 2023
Very nice hotel, with a good restaurant menu, they have a bar as well, a swimming pool and the internet is very good. I would stay again.
Comment from Hotel Management
6 Sep 2023 by General Manager, Hotel Management
Dear Sir/Madam Hana,Warmest Greeting from Kokoon Hotel BanyuwangiIt is our pleasure to have had you stay with us, and we thank you for your reviews and for sharing your experiences regarding your recent stay at Kokoon Hotel Banyuwangi.We are delighted to read your comments, and it is truly a compliment for us to learn that you thoroughly enjoyed your time with us.We look forward to the chance of welcoming you back in the near future.Best Regards,General Manager
by A verified traveler
Posted 12 Jul 2023 on Orbitz
The location is good and easy to access, food for breakfast is changing on a daily basis, so hotel guests can enjoy a variety of foods and not get bored with the same food if staying for multiple days.
The thing we didn't like was the room was not soundproof. you can hear guest traffic and noise from mosque from inside the room.
Comment from Hotel Management
27 Aug 2023 by General Manager, Hotel Management
Dear Sir/Madam Peter,Warmest Greeting from Kokoon Hotel BanyuwangiThank you for sharing your wonderful experience with us. We're thrilled to receive such positive feedback and truly appreciate your review of our establishment.We do apologize for the disappointment caused by the service not meeting your expectations and any resulting inconvenience. Your feedback has been shared with our entire team to prevent a recurrence of such incidents in the future.We're excitedly looking forward to having you return soon. Don't hesitate to contact us if you require any help. We value the opportunity to make enduring memories during your stay with us.Best Regards,General Manager
by A verified traveler
Posted 3 Jul 2023 on Orbitz
Property located at one of main transportation street in the city make it easy to move around. Staff is friendly and helpful. Food variety is good at the restaurant. They are changing the menu daily so if you stay multiple days, you can enjoy different food everyday which make your culinary adventure more interesting. However room is not sound proof. We were staying at 10th floor and still able to hear the street noise. The noise in the hotel corridor is also loud and kind of disturbing, Especially when traffic is heavy at breakfast time in the morning and early evening when most people starting to go in to the room and people going out for evening activity. Overall this hotel is consider one of a good hotel in the area in my opinion. There are many hotels not as good as this one and there are few hotels only that can exceeds this hotel in banyuwangi.
Comment from Hotel Management
27 Aug 2023 by General Manager, Hotel Management
Dear Sir/MadamWarmest Greeting from Kokoon Hotel BanyuwangiThank you for sharing your wonderful experience with us. We're thrilled to receive such positive feedback and truly appreciate your review of our establishment.We do apologize for the disappointment caused by the service not meeting your expectations and any resulting inconvenience. Your feedback has been shared with our entire team to prevent a recurrence of such incidents in the future.We wholeheartedly look forward to the chance of welcoming you once more and delivering a notably enhanced product and service experience in the times ahead. Don't hesitate to contact us if you require any help. We value the opportunity to make enduring memories during your stay with us.Best Regards,General Manager
by A verified traveler from Seminyak
Posted 7 Jan 2023
i love the room, is spacious. Good breakfast, beautiful room, nice pool. very recommended.
Comment from Hotel Management
6 Feb 2023 by GM, Hotel Management
Dear Bu Nenny,It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences regarding your recent stay at Kokoon Hotel Banyuwangi.We are glad to read your comment and it is a compliment for us to know that you have enjoyed staying with us.We are looking forward to welcoming you back in the near future.Best Regards,General Manager
by A verified traveler
Posted 18 Nov 2022
This property is centrally located in Banyuwangi so is was ideal for the purpose of my trip which was visiting Seafood factories in the area.
by A verified traveler
Posted 20 Sep 2022
by A verified traveler
Posted 14 Mar 2022 on Hotels
