Ratings based on 53 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
Average service and facilities. Needs a refresh and more staff training.
Comment from Hotel Management
27 Mar 2024 by Novotel Banjarmasin Airport, Hotel Management
Dear Mr. Vincent Yuan Sun,Thank you for taking the time to tell us about your experience at the Novotel Banjarmasin AIrport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,I Gede PratamaGeneral Manager
by A verified traveler
Posted 22 Apr 2023
by A verified traveler
Posted 20 Jun 2022 on Hotels
by A verified traveler
Posted 27 Mar 2022 on Hotels
location is not close to the airport gate, but need 15-20 minute taxi drive. big, clean but old room, comfort matrass, dirty sofa, broken bathroom door, old hairdryer that stopped every 2 minutes in use. big pool for children, not really for swimming.
by A verified traveler
Posted 25 Oct 2021 on Hotels
Overall ok compare to the pricr
by A verified traveler
Posted 24 Mar 2020
by A verified traveler
Posted 1 Dec 2019 on Hotels
by A verified traveler
Posted 29 Jul 2019 on Hotels
Ok
by A verified traveler from medicine hat, alberta, canada
Posted 13 Feb 2019
was very beautiful and rooms were well kept and quiet. breakfast was very good as well
Comment from Hotel Management
14 Feb 2019 by INDRA, Hotel Management
Dear Sir/Madam,
I am delighted to read your review and thank you for sharing this kind review with us.
We are grateful you chose to stay with us during your visit to Banjarbaru. Your generous words regarding your experience here has been shared with the team, and it is appreciated by all.
Please do let us know when your travels bring you back to Banjarbaru, and we will ensure another great stay here. We look forward to welcoming you back!
Best regards
Wenny Tendean
General Manager
by A verified traveler
Posted 26 Dec 2018 on Hotels
Comment from Hotel Management
8 Jan 2019 by Indra , Hotel Management
Dear Anonymous,
The warmest greetings from Novotel Banjarmasin Airport.
We very much appreciate your comments regarding your stay at our Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are looking forward to welcome you back at Novotel Banjarmasin Airport soon.
Best Regards,
Wenny Tendean
General Manager
