Ratings based on 64 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
The hotel is clean and quiet, I recommend it for those who seek tranquility.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Wyndham Tamansari Jivva Resort Bali, Hotel Management
Dear Ms. Gabriella,Greetings form Wyndham Tamansari Jivva Resort Bali.Please apologize for the inconvenience during your stay.We appreciate your time to give us the rating. We expected to get more details about your concern for us to improve our service in future.We wish can provide more better service for your next stay.Thank youWyndham Tamansari Jivva Resort Bali
by A verified traveler
Posted 1 Oct 2023
Room condition was very bad and we got charged for a Ocean view room and ended up looking at a roof.
Booked a day trip with them and got stranded on another island and no other tickets available to get back to our room.
by A verified traveler
Posted 25 Sep 2023
Staff very friendly and helped if needed
Comment from Hotel Management
7 Nov 2023 by Dian In, Hotel Management
Dear GuestThank you for staying with us and taking the time to share your experience with us. We are delighted to hear that you have a lovely time during stay at our Hotel.and we really apreciate your feedback for the state of our Hotel.We simply can't wait to warmly welcome you soon in the near future.Kind RegardsThe Management
by A verified traveler
Posted 22 Sep 2023
Stunning hotel but has been left to dust, all general maintenance of the hotel has been abandoned. Very sad, the rooms were beautiful but no activities or things to do at the hotel at all.
by A verified traveler
Posted 21 Sep 2023
Most of the staff don't speak English. When I call for a house keeping from 9 am to 11 am the house keeper came to collect laundry. I had to make multiple calls. They don’t change towels because the policy is green, guests are required to reuse the towels. The house keeper didn’t restock the soap or shampoo they just made the bed. To make it worst the card was not working and the receptionist took my card never fixed it. I had to leave my room door open. The breakfast buffet provides only water, fruit punch juice and coffee. If you order another drink additional charge. The workers come to the room to collect payment quickly and able to communicate. When calling for room service they pretend not to understand or taking their sweet time. The place is too far from the city attraction. I will never stay at this hotel again.
by A verified traveler
Posted 17 Sep 2023 on Wotif
My partner and I arrived at the hotel at 6pm after a delayed flight with Garuda airline to find our room ready (Thank God for that) although, the staff from the reception were average and did not have much knowledge of the hotel facilities. The lady from the reception could not explain to us where our room was she kept saying that the concierge guy would scout us out to our room. She also explained to us that the restaurant would be opened until 10:30. My partner and I went out for a little wonder around and when we came back to have dinner as we arrive to the restaurant around 9:30 the staff was very prompted to say "we are closed". We were like, we need to get some food as we haven't had dinner, the staff told us that we could order some room service and we quickly headed to our room to only been told that we could not order any more food as the restaurant was closed. We were starving and had to go to bed without food because the miscommunication between front office and restaurant staffs. The bathroom shower was horrible, every time we were having a shower there was water everywhere and the door handle came off as we were trying to get into our room. We were very disappointed with our stay. Unfortunately, I don't think we are going back.
by A verified traveler from Toronto
Posted 4 Sep 2023
Good value, friendly staff. Would stay again.
by A verified traveler
Posted 12 Aug 2023
Beautiful place, the food was very accommodating for allergies as well!
by A verified traveler
Quiet and peaceful
Posted 6 Aug 2023 on HotelsThe hotel was absolutely wonderful. We were treated like royalty! The staff was very friendly and helpful Freddy was very professional and always helpful. This hotel is quiet and relaxing. This is a great hotel!
