Ratings based on 234 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Nothing less than I expected.
Great service and wonderful hotel.
Comment from Hotel Management
24 May 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Ron, Thank you very much for sharing your recent experience.We are delighted to hear that the overall experience met your expectations, and that you had a great time and enjoyable stay.Your feedback and kind words mean a lot to our team. We look forward to welcoming you back to Waldorf Astoria Bangkok soon.
by A verified traveler
Posted 18 Apr 2024
A gorgeous hotel with impeccable service
Comment from Hotel Management
19 Apr 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Geoffrey,Thank you for staying with us and for your kind words. We are delighted to hear that the overall experiences met your expectations, especially regarding the hospitality of our team members. We look forward to welcoming you back on next visit.
by A verified traveler
Posted 7 Apr 2024
Check in at the upper level. The incidental fee for a 3 night check in is 18000 baht which would be released 7-14 working days upon check out. This came as a shock as previously stayed at Okura Prestige and Sofitel and the incidental fee were never this excessive. I stayed in room 620 which was a deluxe king but honestly, the “city view” was a view of the multi storey carpark. I wasn’t impressed. This trip was a milestone anniversary which was fore mentioned upon booking and honestly, the half hearted gesture only came to fruition after I did my initial review with Expedia. They did come through with a Happy anniversary balloon and mango sticky rice but really, the surprise element moment was gone on day 1. Two complimentary coconuts for the duration of stay.
The bathroom was huge with Aesop products for all your toiletries needs.
Housekeeping was slow. Asked for sanitary bags and they came with garbage bags.
Turndown service offered. Change of fruits.
The buffet at the Brasserie was spread out but selection was average. Eggs and drinks were ordered on request.
The latest check out request without incurring fees was at 2pm. It was convenient given it is a a few stone throw from Centralworld and a 15 minute slow walk to Central Embassy. Grab is readily accessible. BTS is near centralworld.
Would I pay thousands of dollars to come here again? Never. Service was not on par to say the Sofitel which I would return in a heartbeat.
Comment from Hotel Management
17 Apr 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Andreas,Thank you for choosing to stay with us. We sincerely apologize for any inconvenience you may have experienced during your visit. Given our central location, the surrounding cityscape is continually evolving, and we appreciate your understanding. We do take pre-authorisation on credit cards for incidental charges throughout stays. This is a standard practice of all hotels. We are delighted to hear that you enjoyed the AESOP bathroom amenities and found our location convenient for accessing the city's attractions. Ensuring a comfortable and pleasant experience for all our guests is our top priority, and your feedback is invaluable to us.We hope you will consider giving us another opportunity to welcome you back and better meet your expectations.
by A verified traveler
Fantastic hotel
Posted 4 Mar 2024 on HotelsFabulous hotel in a great location. Nothing was a problem to the staff and the room service was top notch. Faultless.
Comment from Hotel Management
21 Mar 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Martin, Thank you for choosing to stay with us recently and for sharing your experience with us. We are delighted to hear that the overall experiences met your expectations, especially regarding the hospitality of our team members and the hotel’s convenient location. We look forward to welcoming you back on next visit.
by A verified traveler
Posted 1 Mar 2024
Great property
Excellent food & drinks
Pool was fun w great views
Room & amenities top notch
Comment from Hotel Management
19 Apr 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Dharmesh,Thank you for choosing to stay with us and for sharing your feedback on Expedia. We are delighted that your experience met your expectations, especially your enjoyment of our swimming pool, dining, rooms, and amenities. We look forward to welcoming you back on your next visit.
by A verified traveler
Perfect Service...perfect location
Posted 21 Feb 2024 on HotelsThe service level was phenomenal!
Comment from Hotel Management
7 Mar 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Tom,Thank you for choosing to stay with us, and we greatly appreciate your feedback. We are thrilled to hear about your wonderful stay, enjoyed our location and the service provided by our team members. We look forward to welcoming you back soon.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Warm regards, Waldorf Astoria Bangkok Team, Hotel Management
Thank you very much for your recent visit and for your kind rating. We look forward to welcoming you to Waldorf Astoria Bangkok again soon.
by A verified traveler
Posted 20 Jan 2024
This was the most fantastic hotel stay of my life and my time in Thailand. The staff, accomodations and atmosphere are first class. The breakfast was one of the best of my life. An amazing place to start our adventure on Thailand.
Comment from Hotel Management
6 Feb 2024 by Kind regards, Simeon Olle General Manager, Hotel Management
Dear Michael,Thank you for your generous compliments. We are delighted to learn that our hotel has exceeded your expectations. At our hotel, ensuring the comfort and enjoyment of our guests is our top priority, and your feedback serves as a great source of motivation for our dedicated team. We look forward to welcoming you back whenever you plan to revisit the city.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Waldorf Astoria Bangkok Team, Hotel Management
DearThank you very much for your recent visit and for your kind rating. We look forward to welcoming you to Waldorf Astoria Bangkok again soon. Warm regards,
by A verified traveler
Posted 7 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Waldorf Astoria Bangkok Team, Hotel Management
Dear Ibrahim,Thank you very much for your recent visit and for your kind rating. We look forward to welcoming you to Waldorf Astoria Bangkok again soon. Warm regards,
