Ratings based on 785 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 14 Sep 2023
Excellent service,
Comment from Hotel Management
30 Oct 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
by A verified traveler
Posted 11 May 2023
We chose the Supior room on the 9th floor. Which is on the Excutive floor. And the pool was on 5th floor. Excellent staff. Impressive Hotel!
Comment from Hotel Management
12 May 2023 by Operation Manager, Hotel Management
Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel. It is of great assistance to us to receive the constructive comments of our guests and they are very much appreciated. We look forward to welcoming you back again to our hotel in the near future.
by A verified traveler
Caught in the Beauty-and-Beast Conundrum
Posted 8 May 2023 on HotelsI had the opportunity to stay at the Twin Towers Hotel recently, and I must say that my experience was both memorable and disconcerting. Upon arrival, I was immediately enchanted by the striking architecture and the beautifully designed lobby. The grandeur and attention to detail in these public areas were undoubtedly commendable, hinting at a luxurious experience ahead.
However, as I entered the room, the beauty-and-beast conundrum unfolded before me. The room, in stark contrast to the exquisite lobby and elegant structure, seemed disappointing. It became clear that the rooms had not seen the same love and investment in their design and upkeep.
Old, worn-out furniture filled the room, making it feel dated and uninviting. The space lacked the sophistication and contemporary touch that I had expected based on the hotel's exterior and the lobby. But what turned out to be the biggest letdown was the bed. The mattress was very uncomfortable, leading to a restless night's sleep, which is highly undesirable for any traveler.
While the beautiful architecture and impressive lobby of Twin Towers Hotel showcase the potential for a luxurious stay, the lackluster room furnishings and uncomfortable bed sully the overall experience. I hope the hotel management will take this feedback to heart and work on revamping the rooms, aligning them with the sophistication and comfort that the rest of the hotel has to offer.
Comment from Hotel Management
9 May 2023 by Operation Manager, Hotel Management
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Regarding to your comments, please to inform you that we are now in the process of maintenance and renovating as per our room rehabilitation project on the floor.Please rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guests.We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.
by A verified traveler
Posted 14 Apr 2023
I didn’t like the weather!
Comment from Hotel Management
17 Apr 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
by A verified traveler
Posted 26 Feb 2023
In whole I was satisfied with the experience, a few things can improve, the shower head in my room was partially blocked and also I booked the room with a queen bed but when I arrived they gave me a room with two single beds and the excuse was in availability.
Comment from Hotel Management
27 Feb 2023 by Operation Manager, Hotel Management
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience during your recent stay was unsatisfactory with some aspects. Your constructive comment has been well noted. Please rest assured that we will strengthen our focus on the improvement to ensure the quality of service we want to offer our guests.We hope that we will have the pleasure to welcome you to The Twin Towers in the near future.
by A verified traveler
Posted 29 Jan 2023
Ok
Comment from Hotel Management
31 Jan 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
by A verified traveler
Posted 27 Jan 2023
So good
Comment from Hotel Management
27 Jan 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
by A verified traveler from Mandurah
Posted 7 Jan 2023
Not recommend
Comment from Hotel Management
9 Jan 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
by A verified traveler
Posted 2 Jan 2023 on Hotels
Comment from Hotel Management
5 Jan 2023 by Operation Manager, Hotel Management
Thank you for staying with us at The Twin Towers and sharing your experiences. We are very glad to have been able to be of service to you and look forward to the pleasure of welcoming you back again.
