Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Amazing customer service and location was perfect for festival
Comment from Hotel Management
17 Apr 2024 by Rajan Khurana , Hotel Management
Dear Maria, Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager
by A verified traveler
Posted 12 Apr 2024
Vip access was two can of beer brought to room after an hour, the lounge at tower club food is very limited, drinks are good , but not worth the extra money
Comment from Hotel Management
17 Apr 2024 by Rajan Khurana , Hotel Management
Dear DARYL, I thank you for your feedback and bringing this to my attention. I regret the inconvenience caused during your stay. I hope you would consider giving us another chance. I look forward to welcoming you back. With kind regards, Rajan Khurana General Manager
by A verified traveler
Posted 10 Apr 2024
Not allot of walkable benefits and the top floors only cater for very high end.
Comment from Hotel Management
12 Apr 2024 by Rajan Khurana , Hotel Management
Dear Mark, I thank you for choosing Tower Club at lebua and for your kind feedback. I am delighted to know that you had a pleasant stay. I appreciate your comments, please contact our concierge team on your next visit and they can advise you many hidden local treasures in this area. On behalf of my team, it was a pleasure having you with us and we look forward to welcoming you back.Best regards,Rajan Khurana General Manager
by A verified traveler
Posted 1 Apr 2024
The service was inconsistent … especially at breakfast. Some days you’d get coffee, other days you’d have to ask and wait. Overall the hotel is nice and big however expected more
Comment from Hotel Management
2 Apr 2024 by Rajan Khurana , Hotel Management
Dear Thuy-An, I thank you for your feedback and bringing this to my attention. I deeply regret the inconvenience caused during your recent stay. I understand your disappointment and hope you would consider giving us another chance. I look forward to welcoming you back. With kind regards, Rajan Khurana General Manager
by A verified traveler
Posted 1 Apr 2024
Ms. Eek was very nice and friendly assisting us with top skills services. I always stayed at the hotel for the past few years now. Loved the services, breakfast options, pool and all the rooftop atmosphere was beyond amazing. The only thing I would say though this time stayed. It was a lot of pigeons in the buffet, food, and the pool areas. It was a little gross out due to pigeons picking our food and they were in the pool as well. But that was the only thing I would say of the improvements.
Comment from Hotel Management
17 Apr 2024 by Rajan Khurana , Hotel Management
Dear Chris, It was a pleasure meeting you during your recent stay. Thank you for your kind words about our team and the special touches provided by Ms. Eek. We appreciate your feedback, please rest assured that we are addressing these issues. We are delighted that you enjoyed the breakfast, pool, and rooftop atmosphere. I look forward to welcoming you back on your next visit to Bangkok.Warm regards,Rajan Khurana General Manager
by A verified traveler
Posted 31 Mar 2024
I loved the hotel friendliness of staff. I felt pampered. I loved the balcony, pool, view of rivers and sky bars. Great oprions on nonalcoholic drinks. I loved the Pink Daisy at the Pink Bar. Restaurants such as Breeze and Chef's Table are outrageously pricey. I wish the gym was bigger and 24 hours.
Comment from Hotel Management
1 Apr 2024 by Tower Club at lebua, Hotel Management
Dear Ms. Parker,We thank you very much for taking the time to share your review with us and we noted your comment.It was a pleasure welcoming you and we were delighted to learn that everything exceeded your expectations.We look forward to welcoming you back.With kind regards,
by A verified traveler
Posted 31 Mar 2024
Service was a hit and miss, for example when seated for breakfast the staff didn’t ask if we wanted any drinks that were included in buffet breakfast such as iced coffee. Elevators were slow and only a few. Otherwise amenities such as bar and restaurants and lounge were great
Comment from Hotel Management
1 Apr 2024 by Tower Club at lebua, Hotel Management
Dear Ms. Nguyen,Thank you for taking the time to share your review with us.We noted your feedback and we look forward to welcoming you back to make your stay more comfortable.With kind regards,
by A verified traveler
Posted 26 Mar 2024
Fabulous view of the city and river from the balcony, superb service on our arrival, and the 52nd floor breakfast view was also killer. Room was very spacious and bath area was lovely. Close to BTS station. It’s a 20-30 minute taxi ride to most places you want to go for sights or dinner, but that’s true for most of the hotels, and the cabs are cheap, so it’s not an issue.
Comment from Hotel Management
28 Mar 2024 by Rajan Khurana, Hotel Management
Dear Neal, Thank you for your complimentary review and I am pleased to know that you enjoyed your stay. It was a pleasure having you with us and we look forward to welcoming you back on many more occasions to come. With kind regardsRajan Khurana General Manager
by A verified traveler
Posted 25 Mar 2024
Very nice hotel, excellent staff, very convenient for walking, but in the restaurant prices are really crazy.
Comment from Hotel Management
26 Mar 2024 by Rajan Khurana, Hotel Management
Dear Helen,Thank you very much for taking the time to share your review with us. I am pleased you enjoyed your stay and look forward to welcoming you back.With kind regards,Rajan Khurana General Manager
by A verified traveler from palm desert
Posted 23 Mar 2024
A really great buffet!
Comment from Hotel Management
23 Mar 2024 by Rajan Khurana, Hotel Management
Dear Thomas, Thank you for your complimentary review and I am pleased you enjoyed your stay. It was a pleasure having you with us and we look forward to welcoming you back on many more occasions to come. With kind regardsRajan Khurana General Manager
