Ratings based on 878 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
1 Jun 2024 by Lek, Hotel Management
Dear Mr. Rober,We appreciate your high score rating and are delighted to hear that you had a great experience. We hope that your time with us leaves you with fond memories and that you will consider staying with us again whenever your travels bring you back to this city. We look forward to serving you again soon! Warmest regards,Somporn Kamdeemad Guest Service Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by Lek, Hotel Management
Dear Mr. Anthony,We appreciate your high score rating and are delighted to hear that you had a great experience. We hope that your time with us leaves you with fond memories and that you will consider staying with us again whenever your travels bring you back to this city. We look forward to serving you again soon! Warmest regards,Somporn Kamdeemad Guest Service Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
8 May 2024 by Guest Service Team, Hotel Management
Dear Ian,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Guest Service Team, Hotel Management
Dear Akihiko,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,
by A verified traveler
Posted 12 Mar 2024
Super friendly and helpful staff who made the check-in and check-out experience pleasant. There's a spa located in Tower A, which is reasonably priced and really convenient to visit when you're staying at the hotel. The room was spacious and clean.
The location was also quiet and away from the noisiness of the main street, which was a plus!
The BTS station is also not too far of a walk, but in general, you will be a bit further from the typical tourist attractions, but there are still a lot of trendy cafes, restaurants, and shops to explore in the surrounding area.
Comment from Hotel Management
12 Mar 2024 by Jojo, Hotel Management
Dear Khushbakht,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,Guest Service Team
by A verified traveler
Outstanding
Posted 5 Mar 2024 on HotelsIt was a great time and a wonderful place.
Highly recommended
Comment from Hotel Management
6 Mar 2024 by India, Hotel Management
Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,Guest Service Team
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Guest Service Team, Hotel Management
Dear Khun Yuen, Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,
by A verified traveler
Posted 6 Feb 2024
Clean and an easy walk to the BTS.
Comment from Hotel Management
7 Feb 2024 by Kittiya Suwannapuk Assistant Guest Service Manager, Hotel Management
Dear Khun Thinley,Thank you for taking the time to share with us the wonderful review and Thank you for highlighting our cleanliness. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager
by A verified traveler
It’s ok
Posted 21 Jan 2024 on HotelsNice place, but I didn’t realize it’s part residential and part hotel. The pool was much smaller than anticipated. Wi-Fi was not great.
Comment from Hotel Management
23 Jan 2024 by Kittiya Suwannapuk Assistant Gues, Hotel Management
Dear Sir/Madam,Thank you very much for your constructive feedback and I would like to apologize that you weren’t completely satisfied with your experience at the Somerset Ekamai Bangkok. Your feedback is valuable to us and has been shared with our Engineer Department to improve our wifi service. I do hope we get a change to deliver you true Somerset Moments in the future. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
10 Feb 2024 by Kittiya Suwannapuk Assistant Guest Service Manager, Hotel Management
Dear Khun Rudolf Jan, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager
