Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I went hotel on 12/5/2024 1102am( booked online for 12 to 17 may 2024), receptionist told.me.my smoking room be ready 3pm. I went at 2pm and they gave me room card , went room and noticed it was a non smoking room--- went down reception to ask why non smoking room given to me , the staff told me smoking room all full and informed me tmr will give me smoking room till 17 may 2024..i refuses and was quite mad , he immediately told me get me a smoking room in 10 mins, , i waited for 40 mins in the non smoking room, no one call to follow up with me. Indeed u professional service by a 5 room international hotel. Service was horrible , and the thai staff was all amatuer...will neber stay in tis hotel.eber again.
Comment from Hotel Management
21 May 2024 by Oak Soe, Hotel Management
Dear Kok Whye,Thank you for takin the time to write about your experience here at InterContinental BangkokI am so sorry that your stay experience fell well below your expectations. I regret that our team had a miscommunication and prepared a non-smoking room, and that you had to wait even loner for the smoking room you originally wanted. I will be sure to retrain our team to prevent such issues from happening againI understand you are really disappointed but I hope you will give us another chance and visit again, as I would like to show that your bad experience was an exceptionBest Regards
by A verified traveler
Posted 11 May 2024
Did not have room ready when I arrived after check in time at 430pm. Then errorneoulsy checked me into an occupied room. Did not expect such experiences at a hotel like Intercontinental - disappointing. The hotel itself is not really child-friendly as access to the link bridge requires navigating through a few stairs and escalators. With a stroller it was not the most convenient.
by A verified traveler
Posted 10 May 2024
Staffs are very friendly and helpful.
by A verified traveler
Posted 9 May 2024
Convenient to go anywhere
by A verified traveler from Te Awamutu
Posted 7 May 2024
by A verified traveler
Posted 5 May 2024
Great service nice stuff polite and helpful
I love the gym great machine
Good breakfast
by A verified traveler
Posted 25 Apr 2024
I recomend this great cozey hotel
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 15 Apr 2024
Excellent location near the BTS. Many dining places nearby. The staff and the hotel are great. We got all our requests fulfilled timely and adequately. The rooms and the amenities are very convenient. Get the breakfast option - it is worth it.
by A verified traveler
Posted 23 Mar 2024
The best in Bangkok
