Ratings based on 722 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
16 May 2024 by Atthapon P., Hotel Management
Dear Wen Yuen, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards,Atthapon PansriFront Office Manager Amaranta Management
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 May 2024 by Atthapon P., Hotel Management
Dear Wan Yuen, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards,Atthapon PansriFront Office Manager Amaranta Management
by A verified traveler
Posted 14 Apr 2024
The bed was very comfortable!
Comment from Hotel Management
16 Apr 2024 by Atthapon P., Hotel Management
Dear Florence , Thank you for providing feedback on your recent experience at Amaranta Hotel. We take pride in providing a clean and comfortable room for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon. Best Regards, Atthapon PansriFront Office ManagerAmaranta Management Team
by A verified traveler
Posted 2 Apr 2024
The rooms are spacious and clean. There are a number of streetfood options if you are adventurous enough to walk around the area. The staff was very helpful and accomodating. The breakfast buffet was adequate but I would highly suggest you walk around and use your Google Translate to buy from food places in the streets. It was awesome.
The only thing I didn't like about our stay was the sound proofing of the rooms. I had trouble sleeping and staying asleep some nights cuz of the normal street noise. Wasn't too loud or anything but loud enough to affect sleep.
Comment from Hotel Management
2 Apr 2024 by Atthapon P., Hotel Management
Dear Edrian, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a noise. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon. Best Regards, Atthapon Pansri Front Office Manager Amaranta Management
by A verified traveler
Posted 1 Apr 2024
I would urge anyone who thinks of booking this hotel to definitely look else where. This is not a 4 star hotel, we travel a lot and I have stayed in better 2 star hotels.
1. We booked as a discounted rate, due to have a vitality membership therefore money off. Our first hotel room was on the other side of the road from the main building. The room was dirty and smelt very damp. We also experienced water coming out of the toilet, and the sink, the water was bubbling then shooting out. We were ‘upgraded’ this room was also very dirty and had damage to the furniture. We were told there was no other rooms to be moved to until the next day. We was never moved. We were given an apology, fruit and a bottle of wine, this is kind but does not make up for the stay we experienced.
2. When I went to talk to staff for the second time about the second room, with pictures I was told that the room was cheap at a discounted rate and therefore this was an explanation for the poor conditions. I was also told that they were in the middle of refurbishing the rooms, please look at older reviews for the reply of the management they have said this before and there is no refurbishment happening here.
3. This is a very noisy place, there are motorbikes all through the night and lots of music, this place does not sleep.
4. The roof top pool is old and dated, broken flooring in places. Old nappy on the floor for our entire stay. Breakfast is ok. Gym is ok.
5. So far from everything.
Comment from Hotel Management
2 Apr 2024 by Atthapon P., Hotel Management
Dear Becky, Thank you for taking the time to review your stay with our hotel. We are very sorry to learn that your experience with Amaranta Hotel wasn't a memorable one. Kindly accept our sincere apologies for our room's conditions and trouble you had while you were staying with us. Our management team have already been advised to rectify this issue and ensure won't repeat in future. Further, I would like to ensure that our hotel staff is highly focused towards greater guest service to satisfy our guests needs , but on this occasion they were unable to live up to the standards. Once again, I would like to apologize for the unpleasant experience, and we sincerely hope to have an opportunity to welcome you back and serve you once again in the future with our more usual standard of excellence. If you should have further comments or feedback, please reach out to me directly at fom@amarantahotel.com.Best Regards, Atthapon PansriFront Office Manager Amaranta Management
by A verified traveler
Posted 28 Mar 2024
This property was clean but very limited on staff availability. The whole hotel is not maintained. Pictures of hotel were probably from 10yrs ago. Had to request an iron everytime I needed one. Seemed like they only had one iron.
Comment from Hotel Management
29 Mar 2024 by Atthapon P., Hotel Management
Dear Adrian, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with the staffs. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon. Best Regards,Atthapon PansriFront Office Manager Amaranta Management
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Atthapon P., Hotel Management
Dear Ya-Hsin, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards, Amaranta Management Team
by A verified traveler
Posted 19 Dec 2023
Sadly I wouldnt recommend the Suite. A/C wasnt stable, toilet bursting water making noise all night. Broken jacuzzi, tv auto turned on with an alarm at midnight. No noise cancellation, heard the streets all night. Staff were excellent and so was breakfast
Comment from Hotel Management
20 Dec 2023 by Atthapon P., Hotel Management
Dear Layonel, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with the room's condition. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon. Best Regards,Amaranta Management Team
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Atthapon P., Hotel Management
Dear May, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards, Amaranta Management Team
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Atthapon P., Hotel Management
Dear May, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards, Amaranta Management Team
