Ratings based on 1,278 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Staff very friendly and helpful.
Comment from Hotel Management
27 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you! We appreciate the positive rating!
by A verified traveler
Posted 27 May 2024
Beautiful property with spectacular views. An oasis from the busyness of Banff, with easy bus and shuttle transport to the center of town. Walking distance from the gondola and hot springs. A comfortable and peaceful hotel.
Comment from Hotel Management
27 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you for leaving us such a positive review. We are delighted to hear you enjoyed our location and ambience. We can't wait to welcome you back in the near future!
by A verified traveler
Posted 27 May 2024
Beautiful setting, good service, and wonderful decor. It was our anniversary and a bottle of champagne was waiting for us-a nice and classy touch.Was disappointed that the steam room was not working. Had planned to go for a swim and swim lengths but too crowded-might consider a lane for laps or a lane and a schedule. When I looked at the menu for Elan it only showed the 4 and 7 course meals-could not determine if other things were available
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you so much for the perfect rating! We truly appreciate it!
by A verified traveler
Posted 24 May 2024
Surrounded by incredible views and nature - spectacular location, and close to amenities.
Comment from Hotel Management
24 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you so much for your compliments!
by A verified traveler from Calgary
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you for the great score! We truly appreciate it.
by A verified traveler
Posted 18 May 2024
Stayed a short two nights. The room was spacious, comfortable and although on lvl 2 of the resort the view was still stunning. Had breakfast once but was expensive and average so we chose to eat elsewhere the rest of the time. All in all while the product sold was excellent, in terms of value for money i would not recommend nor would i stay here again. We picked this place to experience the grandeur of a bygone era, and two nights at AUD3,000 was a bit steep. Super convenient for the gondola, hike up sulfur mt, and the thermal baths
by A verified traveler
Posted 13 May 2024
Customer service was not best and manager did very little to make our stay great.
by A verified traveler
Posted 12 May 2024
Very accommodating, friendly, clean hotel
Comment from Hotel Management
17 May 2024 by The Rimrock Resort Hotel, Hotel Management
Thank you! We appreciate it.
by A verified traveler
Posted 10 May 2024
Great gem in the mountains!
Comment from Hotel Management
10 May 2024 by The Rimrock Resort Hotel, Hotel Management
We are so happy to hear you thought so. Thank you for the perfect rating!
