Ratings based on 1,778 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Was good
by A verified traveler
Posted 13 May 2024
Great pool area and lounge & really liked the 2 free drinks for VIP access.
by A verified traveler
Posted 13 May 2024
Loved the pool. This time we went with our 9 month old. The staff was so great!
by A verified traveler
Posted 12 May 2024
Has heated underground parking
Comment from Hotel Management
12 May 2024 by Fernanda, Hotel Management
Dear Christine,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our heated underground parking facility. Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable experience for all our guests.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Fernanda Nieto Front desk Agent
by A verified traveler
Posted 12 May 2024
For what we paid I was very disappointed to see old garbage, and candy behind our night stands from previous guests who stayed in the room. Was hoping for a romantic get away but it was not clean and did not meet my expectations at all especially for the price I paid.
Comment from Hotel Management
12 May 2024 by Fernanda, Hotel Management
Dear Hawkin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please rest assured that we have addressed the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we deeply regret that we did not meet this standard during your stay.We understand the significance of a romantic getaway and we are truly sorry that your experience did not reflect the tranquil and enjoyable stay we strive to provide. Your feedback serves as a valuable tool for us to improve, and we are committed to taking the necessary steps to prevent similar incidents in the future.We would be grateful for the opportunity to make it up to you. Should you consider giving us another chance, please don't hesitate to contact us directly, and we will do our utmost to ensure that your next visit surpasses your expectations.Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our services.Warm regards,Fernanda NietoFront Desk Agent
by A verified traveler
Posted 10 May 2024
Construction in our wing
Comment from Hotel Management
10 May 2024 by Joe, Hotel Management
Hello Julianna, Thank you for taking the time to review your stay. I'm sorry it was affected by the construction. We are working to make sure they cause as little disturbance as possible. If you return to Banff in the future we would love to welcome you back to our new improved rooms. Thank you again, Joe Sams, Front Desk Supervisor
by A verified traveler
Posted 7 May 2024
Very nice property and helping staff
Comment from Hotel Management
10 May 2024 by Banff Park Lodge, Hotel Management
Dear Siddharth,We're delighted to hear you had a wonderful stay and that our staff could assist you. Your kind words mean a lot to us. We hope to welcome you back soon for another fantastic experience!Kind regards,Gigie VergaraGuest Services Supervisor
by A verified traveler
Posted 2 May 2024
Property was very clean and smelt fantastic, was very easy to walk everywhere and staff was very friendly
Comment from Hotel Management
2 May 2024 by Banff Park Lodge, Hotel Management
Dear Logan,Thank you for taking the time to leave a review! We are so happy to hear you enjoyed your stay with us. If you return to Banff in the future we look forward to hosting you again!Warm regards,Gigie Vergara
by A verified traveler
Posted 30 Apr 2024
Construction noises early in the morning from renovation projects in the building
Comment from Hotel Management
2 May 2024 by Joe, Hotel Management
Hello Imperial, Thank you for taking the time to review your stay and I'm sorry it was not what you was hoping for. While our renovations take place we are trying to make the transition for guest as seamless as possible and make for a relaxing stay. I'm sorry this was not delivered. Your feedback is welcome and I will pass this on. thank you again,Joe SamsFront Desk supervisor
by A verified traveler from toronto
Posted 29 Apr 2024
location and setting
Comment from Hotel Management
29 Apr 2024 by Joe, Hotel Management
Hello, Thanks for the review! I'm glad you enjoyed our incredible location in the heart of Banff national park and we would love the opportunity to welcome you back in the future. Thank you again, Joe Sams, Front Desk Supervisor
