Ratings based on 110 Verified Reviews

4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

E1 이완 (SGP)

Posted 14 Aug 2023 on Hotels
The hotel is excellent as well as the service rendered from the staff for the level of hotel rated. Awesome breakfast buffet spread. Spacious room. 이 호텔은 걍 괜다. 방을 크고 편하다. 아침 식사 엄청좋고 맛있다. Some room for improvements: > Gym: needs more aircon and ventilation > Room amenities: some are old/broken - to check before guests checks in (eg. kettle, tv remote control battery) > Business Center: set up a side or space for business center for guests to do their work whilst waiting for check-in or check-out waiting for their next journey.
5 out of 5
by A verified traveler

Posted 4 May 2022 on Hotels
Our room is spacious Nice view
Comment from Hotel Management
11 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Mr/Mrs Sariati, We are truly humbled for your kind review of our hotel. We will make sure that your appreciation is delivered to the concerned department as our motivation to always be your best choice of hotel in Bandung City. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Have a good day. Warmest Regards,
5 out of 5
by A verified traveler

Posted 27 Sep 2020 on Hotels
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Mrs. Rabbiati, Thank you for giving your rating of our hotel. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Please kindly visit our official site and social media platforms to find our latest promotions. Have a good day. Warmest Regards,
4 out of 5
by A verified traveler

Posted 16 Sep 2019
Decent hotel to stay in
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Our Honorable Guest, We are truly humbled for your kind review of our hotel. We will make sure that your appreciation is delivered to the concerned department as our motivation to always be your best choice of hotel in Bandung City. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Have a good day. Warmest Regards,
1 out of 5
by A verified traveler

Posted 9 Jul 2019
got charged 50,000 rupiah for blood stain on pillow slip caused by mosquito bite. Shower flooded, TV didn't work, Window locks broken. Staff arrogant
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Honorable Guest, Thank you for your review of our hotel. Advises based on your experience is what we truly need to keep improving the quality of our service. We will make sure that our facilities as well as our service are improved upon your next stay at our hotel. Please kindly visit our official site and social media platforms to find our latest promotions. Have a good day. Warmest Regards,
3 out of 5
by A verified traveler

A well located hotel but in need of rescue

Posted 1 Nov 2018 on Hotels
The room is very tired. The shower curtain is mouldy and stained. The bed sheet was discoloured, off white. The wooden floor tiling has came off but was nailed to the ground as a quick fix. Overall the room looks mediocre and does not reflect a four star or even three star rating hotel.
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Honorable Guest, Thank you for your review of our hotel. Advises based on your experience is what we truly need to keep improving the quality of our service. We will make sure that the facilities has been significantly improved upon your next stay at our hotel. Please kindly visit our official site and social media platforms to find our latest promotions. Have a good day. Warmest Regards,
5 out of 5
by A verified traveler

Posted 15 Oct 2018
Quite and romantic good location nice staff specially the manager abu Rashed
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Honorable Guest, We are truly humbled for your kind review of our hotel. We will make sure that your appreciation is delivered to the concerned department as our motivation to always be your best choice of hotel in Bandung City. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Have a good day. Warmest Regards,
4 out of 5
by A verified traveler

Posted 10 Oct 2018 on Hotels
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Honorable Guest, Thank you for giving your rating of our hotel. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Please kindly visit our official site and social media platforms to find our latest promotions. Have a good day. Warmest Regards,
4 out of 5
by A verified traveler from Jakarta

Posted 8 Sep 2018
Clean and simple. Just a minor thing just before checking out the toilet shower did not work. Otherwise great hotel
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Mr. Fireman, Thank you for your review of our hotel. Advises based on your experience is what we truly need to keep improving the quality of our service. We will make sure that the in-room bathroom is improved upon your next stay at our hotel. Please kindly visit our official site and social media platforms to find our latest promotions. Have a good day. Warmest Regards,
4 out of 5
by A verified traveler

Very recommended hotel

Posted 5 Jun 2018 on Hotels
booked 5 rooms for a short vacation with our family. 2 babies were with us and the hotel manager was very keen that he allowed us to reserve 2 baby cots for free. Staffs were friendly. Parking space was a concern for some guests as the hotel only has a few car park space, but we were happy as they provided a free valet service for guests. Breakfast were nice. Room was reasonably clean. The only thing we would think about before making another reservation was the terrible traffic jam right on the street in front of the hotel. Thank you for the wonderful service!
Comment from Hotel Management
13 May 2022 by The Luxton Bandung Hotel Management, Hotel Management
Dear Mr/Mrs. Karel, We are truly humbled for your kind review of our hotel. We will make sure that your appreciation is delivered to the concerned department as our motivation to always be your best choice of hotel in Bandung City. We will gladly wait to welcome you upon your next arrival @theluxtonbandung. Have a good day. Warmest Regards,
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