Ratings based on 22 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2020 on Hotels
by A verified traveler
Posted 12 Mar 2020 on Hotels
Comment from Hotel Management
13 Mar 2020 by Nur, Hotel Management
Hi, Kilani! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Nur
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
10 Jan 2020 by OYO, Hotel Management
Hi Adina, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Kevin
by A verified traveler
Posted 18 Sep 2018
No issues during check in but air cond in the room need to do some servicing as it was not cool at all. Room key card was unable to use and I had to wait about 15 mins for technician to come and replace a new card.
by A verified traveler
Posted 27 Jun 2018 on Hotels
Comment from Hotel Management
30 Jun 2018 by admin, Hotel Management
thanks for your review, hope you enjoy your stay at promenade hotel and come again, thanks :)
by Lala
Posted 6 Jul 2017 on Hotels
Good hotels nice service . need more space for swimming pool
Comment from Hotel Management
3 Jul 2018 by admin, Hotel Management
Thanks Mrs Lala, hope you come again, thanks :)
Recommended
for Everyoneby A verified traveler from Singapore
Good Location. Near shopping area.
Posted 21 Dec 2016
Pros: Location
Cons: Menu on the Breakfast
Location: Good Location for shopping and will not go Hungry at night.
Hotel Staff very Helpful. Only down side is the Breakfast not to the standard to this 4 star rated hotel really need to improve on the menu.
by A verified traveler
Room was not very clean.
Posted 7 Dec 2016 on HotelsWe stayed 4 nights at this hotel, mainly because the location sounds great and there's a free airport shuttle. Tried to email them 2 weeks beforehand about the shuttle but no reply. When we reached the day before, we got a local to help us call and found out that they dont provide shuttle beyond 5pm. Nevermind, perhaps we can utilize the shuttle on our last day. However to our dismay, the staff told us their driver does not work on Sunday. Bummer. Wish they can state this airport shuttle timing on hotels.com description page more upright.
We really look forward to have a nice hotel to stay, however, room needed more TLC. Bedsheet had some stains, and the sofa chair was badly stained. We realized that they only took 5minutes to make-up the room and no wonder they neglected the stains. There were also corners in the rooms that has big dark spots. Wifi is on and off depending on how many users are tapping in.
Neighbourhoodwise - we were unfortunate that there were some construction going on at the road outside the lobby, which made us felt unsafe walking past the unbarricaded construction everytime.
Pros: the female staff in the lobby was very friendly and welcoming to us. Even gave us some helpful tips here. Hotel is well-known amongst drivers so we never needed to provide the address.
by A verified traveler
Cheap hotel for shoppping
Posted 6 Nov 2016 on HotelsMy floor was being renovated, so was a lot of noise from 6am daily, wasnt told of this when checked in.. Breakfast was terrible, hot food was cold and what was meant to be cold like fruit platter was hot,. would stay again, but wont bother with breakfast
by A verified traveler
Posted 22 Oct 2016 on Hotels
Overall its okay
