Ratings based on 100 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2024
Room not serviced till 1430 and water not replaced unless asked
Comment from Hotel Management
7 Feb 2024 by Handik Widodo General Manager, Hotel Management
Dear William, Thank you for choosing favehotel Hyper Square Bandung as your accommodation. We also thank you for sharing your feedback about your current stay, even it seemed that your experience did not meet your expectation. We have shared this issue to our team and now we are working on improving our facilities and services with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improveBest Regards
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Posted 31 Aug 2023 on Hotels
by A verified traveler
Posted 18 Dec 2022
Filthy room, dirty towels, bed sheet, table and walls. Room not sound proofed at all. For the price, totally a rip off.
Comment from Hotel Management
10 Jan 2023 by favehotel Hyper Square Bandung, Hotel Management
Dear Bi Jing,First of all we would like to thank you for choosing favehotel Hyper Square Bandung as your accomodation in Bandung We have read your detailed review of our hotel and allow me to apologize for the inconvenience caused. We realize that this did not live up to your expectations. All the reviews that you have submitted have been recorded and brought to our hotel's internal meeting so that they can be followed up so that they can be improved. Regarding the cleanliness of the rooms that really need to be improved we will retrain our housekeeping staff so this does not happen again and do it according to the Standards which has been specified Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improveThank you and warm regards
by A verified traveler
Posted 6 Oct 2021 on Hotels
Second time stay there as usual a lot of Restaurants around the hotel and pascal mall just one step in front the hotel
Comment from Hotel Management
15 Oct 2021 by favehotel Hyper Square Bandung, Hotel Management
Dear Our Beloved Guest,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again
Warm Regards
Handik Widodo
General Manager
by A verified traveler
Posted 25 Dec 2019 on Hotels
VERY GOOD , CLEAN , CONVENIENCE HOTEL
by A verified traveler
Posted 10 Dec 2019 on Hotels
cukup bersih dan yang penting lokasinya bagusss
by A verified traveler
Posted 20 Aug 2019
The room was just ok. When I got the room, the electricity in my room didn't work. They didn't offer a new room, instead called some guys to fix it.
The pillows don't look so clean. I think they change the pillow case, but the color is not as white as it should be so that it doesn't look clean.
by A verified traveler
Posted 25 Apr 2019 on Hotels
by A verified traveler
Posted 22 Apr 2019
One of the best hotel in Bandung.
Nice breakfast.
Great location.
