Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Everything was pretty good other than the housekeeping. My villa was tidyed each day but not cleaned. The bathrooms were not mopped and washed down with soap and cleaners each day. The toilets weren't cleaned out either. I would deliberately note dirty areas and they'd still be dirty after Housekeeping 'cleaned.' Because of that, I will not be returning.
Comment from Hotel Management
15 Jun 2024 by Mohamed, Hotel Management
Dear Nadra,Thank you for taking the time to review our resort. Your feedback is invaluable for us in improving the quality and standard of our resort, and the services offered. We are very happy to hear that you have enjoyed your stay, nevertheless, we have also made a note of the services cleanliness issues. We will be taking your feedback onboard, and reviewing how we can improve these areas.We are sorry to know that we did not meet your expectations this time.Warm regards,Ismail Rasheed, General Manager
by A verified traveler
Posted 5 Jun 2024
Beautiful resort. It’s clean not too far from airport. Beaches are beautiful…. And the staff is very friendly and accommodating.
Comment from Hotel Management
10 Jun 2024 by Mohamed, Hotel Management
Dear Frida, Thank you so much for taking the time to share your fantastic experience at Bandos Maldives! We are thrilled to hear that you enjoyed your stay with us. It's delightful to know that our accommodations & services met your expectations.We appreciate your kind words and look forward to welcoming you back for another unforgettable experience on the Island of Hospitality.Warm regards,Mohamed AhmedSales & Marketing
by A verified traveler
Posted 18 May 2024
All inclusive not inclusive at all;
"All-inclusive vacation packages claim to include everything, but in reality, they do not cover everything.
"Will they serve food while we wait for the boat on the day of our departure?"
Comment from Hotel Management
19 May 2024 by Mohamed, Hotel Management
Dear Cafer, Thank you for taking the time to review our resort. Your feedback is invaluable for us in improving the quality and standard of our resort, and the services offered. We are very happy to hear that you have enjoyed your stay, nevertheless, we have also made a note of the services you felt needed improvement. We will be taking your feedback onboard, and reviewing how we can improve these areas.Once again, thank you for choosing Bandos Maldives for your holiday, and we sincerely look forward to welcoming you back to our Island of Hospitality.Warm regards, Mohamed AhmedSales & Marketing
by A verified traveler
Posted 17 May 2024
Our stay at Bandos was unfortunately not what we expected from a luxury holiday. Despite paying for all-inclusive, it was far from it. Freshly squeezed juices, smoothies, milkshakes, beachside snacks, and a-la-carte dining were all extra costs. Drinks included in the package were not covered in paid restaurants after 6 pm, which was bizarre.
The cocktails were poorly mixed and all drinks were often lukewarm. The buffet(only place to dine with AI) had major food hygiene issues: the open-air setting allowed flies to touch the food, and fresh items like fruits and salads were not refrigerated. We mostly ate toast and beans for breakfast and paid for lunch and dinner because of this. The 'afternoon tea' offered a small toasted sandwich and fries, and once our sandwich had plastic in it, to which we received a mere "oh, sorry.". The selection of beachside drinks was limited and confusing. Drinks allowed at the beach bar were not allowed on sun loungers just a meter away.
Service was another letdown. Menus were often not brought promptly, and servers rarely returned after taking the first order. We felt more like annoyances than customers. However, service in the paid Grill and Umiyaki restaurants was excellent, as was the staff at the dive center.
Our room was comfortable but showed signs of wear and tear, with marks on fabrics and chips in countertops. Hand soap was not replenished, and one day we only received one bath towel for two people.
Would reccomend looking elsewhere
Comment from Hotel Management
25 May 2024 by Masha, Hotel Management
Dear Helen,We sincerely apologize for the inconvenience you experienced during your stay at Bandos Maldives. Your feedback is essential to us, and we regret that we fell short of meeting your expectations.We regret any confusion regarding the all-inclusive package and apologize for the discrepancies you experienced. Your concerns about additional charges, limited drink options, and buffet hygiene have been noted and will be addressed promptly.We're pleased to hear that you enjoyed the service at the Grill, Umiyaki restaurants, and the dive center. However, we apologize for the shortcomings in other areas, including room maintenance and housekeeping oversight.We appreciate your feedback and will be looking into the mentioned areas as we continue to improve our services and facilities for our future guests.Warm regards,
by A verified traveler
Posted 14 May 2024
Amazing experience and highly skilled staff
Comment from Hotel Management
15 May 2024 by Masha, Hotel Management
Dear Fabio,We're thrilled to hear that you had an amazing experience during your stay with us! Providing exceptional service is our top priority, and we're delighted that our highly skilled staff contributed to making your time with us memorable.Whether it's ensuring your comfort, assisting with activities, or attending to any needs you may have had, our team is dedicated to delivering top-notch service with professionalism and care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,
by A verified traveler from ISTANBUL
Posted 30 Apr 2024
Amazing nature, perfect view, nice foods.
Comment from Hotel Management
5 May 2024 by Masha, Hotel Management
Dear Tugay,It's fantastic to hear that you enjoyed the amazing nature, perfect views, and delicious food during your stay with us!We're delighted that you had such a positive experience and were able to immerse yourself in the natural beauty of our surroundings. Providing our guests with memorable moments and culinary delights is what we aim for, and we're thrilled that we could exceed your expectations. Thank you for sharing your feedback, and we hope to welcome you back for another wonderful stay in the future!Best regards,
by A verified traveler
Posted 30 Apr 2024
Great snorkelling and diving, would like better options for getting to visit other islands
Comment from Hotel Management
5 May 2024 by Masha, Hotel Management
Dear Diane,We're thrilled to hear that you enjoyed the snorkeling and diving opportunities during your stay with us! Providing unforgettable experiences beneath the waves is a key part of what we offer. Thank you for your feedback regarding transportation to other islands. We're always looking for ways to enhance our guests' experiences, and your input is invaluable. We'll certainly take your suggestion into consideration as we continue to improve our services. We hope to have the pleasure of welcoming you back for more underwater adventures in the future!Best regards,
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Mohamed, Hotel Management
Dear Sandra, Thank you so much for taking the time to share your rating your experience at Bandos Maldives! It's delightful to know that our accommodations & services met your expectations.We appreciate your kind words and look forward to welcoming you back for another unforgettable experience on the Island of Hospitality.Warm regards,Mohamed AhmedSales & Marketing
by A verified traveler
Posted 6 Apr 2024
Nice house reef is the only positive. Service is below average. Overcrowded for Maldives. Most views from the rooms are obscured.
Comment from Hotel Management
6 Apr 2024 by Mohamed, Hotel Management
Dear Irina, We sincerely apologize for the inconvenience you experienced during your stay at Bandos Maldives. Your feedback is essential to us, and we regret that we fell short of meeting your expectations. We take your concerns seriously and assure you that we are actively addressing the issues raised. Our team is dedicated to improving our services. We are sorry to know that we did not meet your expectations this time.Warm regards, Mohamed Ahmed,Sales & Marketing
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Mohamed, Hotel Management
Dear Kanchana, Thank you so much for taking the time to a rating of your experience at Bandos Maldives! We are thrilled to hear that you enjoyed your stay with us. It's delightful to know that our accommodations & services met your expectations.We appreciate your kind words and look forward to welcoming you back for another unforgettable experience on the Island of Hospitality.Warm regards,Mohamed AhmedSales & Marketing
