Ratings based on 534 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Very convenient and professional and attentive hospitality had.
Comment from Hotel Management
1 May 2024 by Miriam Wolber, Hotel Management
Dear John,Thank you for your wonderful feedback! We are delighted to hear that you found our hospitality to be professional, attentive, and convenient during your stay with us. Providing exceptional service to our guests is our top priority, and we are thrilled to know that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 26 Apr 2024
Clean facility. Property maintenance was not kept up to date. The first room we were given had problems - both room key & safe didn’t work.
Staff was very courteous and tried to be helpful. The restaurant serves a good buffet breakfast with a wide variety of foods
Comment from Hotel Management
26 Apr 2024 by Miriam Wolber, Hotel Management
Dear Theresa,Thank you for sharing your feedback with us. We are glad to hear that you found our facility to be clean and that our employees were courteous and helpful during your stay.We apologize for the issues you encountered with the room key, safe, and property maintenance. Please know that this does not reflect the high standards we strive to maintain, and we appreciate your patience as we worked to resolve these issues promptly. Your feedback will be shared with our maintenance team to ensure that similar incidents are prevented in the future.On a positive note, we are pleased that you enjoyed the buffet breakfast at our restaurant and found the variety of foods to your liking. We continuously aim to provide a satisfying dining experience for our guests, and we're glad to hear that we succeeded in this aspect.Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler from Minneapolis
Posted 21 Mar 2024
It’s a nice and convenient location situated near all of BSB’s attractions.
The only comment I would make is our room had a strong scent of cleaning agent, Lysol or equivalent that made it difficult to sleep or stay longer.
Other than this, we enjoyed the staff’s hospitality and kindness they showed to us.
Comment from Hotel Management
21 Mar 2024 by Miriam Wolber, Hotel Management
Dear Ila,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's location convenient for exploring Bandar Seri Begawan's attractions.We apologize for any inconvenience caused by the strong scent of cleaning agent in your room. Please rest assured that we take your feedback seriously and will work to address this issue to ensure a more pleasant experience for our guests in the future.We are glad to hear that you enjoyed the hospitality and kindness of our staff. Providing excellent service is always our top priority, and we are pleased that our team members were able to make your stay enjoyable despite the scent issue.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 25 Feb 2024
Meh
Comment from Hotel Management
27 Feb 2024 by Miriam Wolber, Hotel Management
Dear Oscar,thank you for your review.It is essential for us to receive guest feedback. We are disappointed to learn that we have failed to meet your expectations during your recent stay with us.As we are constantly trying to improve our serve for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerelyMiriam WolberGeneral Manager
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Paula Munoz (Director of Sales & Marketing), Hotel Management
Dear Jo AnnThank you for your feedback and we are delighted to note that you had a comfortable stay with us.We look forward to welcoming you back again soon.Best regardsPaula MunozDirector of Sales & Marketing
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Paula Munoz (Director of Sales & Marketing), Hotel Management
Dear KenThank you for taking time to complete the survey. We are happy to note that you had enjoyed your stay with us.Please let us know if there is anything else that we can assist.We look forward to welcoming you back.Kind regardsPaula MunozDirector of Sales & Marketing
by A verified traveler
Posted 2 Jan 2024
Lovely staff and very walkable area. Would recommend to anybody staying in Brunei.
Comment from Hotel Management
5 Jan 2024 by Miriam Wolber, Hotel Management
Dear Patricia,Thank you for your kind words! We're delighted to hear that you found our employees lovely and enjoyed the walkable area. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience.We look forward to the pleasure of welcoming you back in the future.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler from Hamilton
Posted 28 Dec 2023
Modern, fabulous breakfast, great service, very comfortable room
Comment from Hotel Management
29 Dec 2023 by Miriam Wolber, Hotel Management
Dear Frederick,Thank you for your positive feedback! We're delighted to hear that you found our hotel modern, enjoyed the fabulous breakfast, experienced great service, and had a very comfortable room.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to the pleasure of welcoming you back for another fantastic stay. Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
24 Dec 2023 by Miriam Wolber, Hotel Management
Dear Anonymous,thank you for your review.It is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations.As we are constantly trying to improve our service for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager
by A verified traveler
Posted 24 Nov 2023
Very comfortable hotel. Staff were very helpful. Arlyn from the breakfast team was particularly helpful.
Comment from Hotel Management
25 Nov 2023 by Miriam Wolber, Hotel Management
Dear Rahul,Thank you for taking the time to share your positive experience! We're delighted to hear that you found the hotel very comfortable and that the employees, especially Arlyn from the breakfast team, were very helpful. Your kind words are appreciated, and we'll be sure to pass on the compliments to Arlyn.We aim to provide excellent service, and it's always rewarding to receive positive feedback. If you have any more comments or suggestions, we'd love to hear them. We look forward to welcoming you back for another comfortable and enjoyable stay in the future!Yours sincerely,Miriam WolberGeneral Manager
