Ratings based on 69 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redding
Posted 12 Apr 2024
Nice small family style hotel. Pleasant and very friendly staff.
Comment from Hotel Management
30 Apr 2024 by Operations Manager, Hotel Management
Thank you for your comment. We are happy to hear you and your family enjoyed your stay with us. We hope to see you again in the future.
by A verified traveler from Honolulu
Posted 16 Mar 2024
Great hotel and excellent service
by A verified traveler
Back to Brunei!
Posted 12 Mar 2024 on HotelsFantastic room, friendly staff and great service Checked out early for airport and they took liberty creating a take out breakfast which was delicious, unexpected and appreciated with an early flight. Location is great as river near, where you can take boat from dock to explore! Room better than expected! Thank you
Comment from Hotel Management
30 Apr 2024 by Operations Manager, Hotel Management
Thank you for your comment. We are happy to hear that you are comfortable staying with us. We hope to see you again in the future.
by A verified traveler
Posted 5 Feb 2024
Liked feeling staying in a local area not touristy
Comment from Hotel Management
6 Feb 2024 by Aziz Mahit - Operations Manager, Hotel Management
Thank you for your kind feedback. We hope to see you again in the near future.
by A verified traveler
Posted 5 Jan 2024
Overall the facility is excellent.
Comment from Hotel Management
6 Feb 2024 by Aziz Mahit - Operations Manager, Hotel Management
Thank you for your kind feedback. We hope to see you again in the near future.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
6 Feb 2024 by Aziz Mahit - Operations Manager, Hotel Management
Thank you for staying with us. We hope to see you again in the near future.
by A verified traveler
Posted 21 Jun 2023 on Orbitz
Hotel staff were very kind. Hotel was recently remodeled. Room was beautiful. Breakfast was included with stay. Walkable to many restaurants and local mall (about 20 minutes).
Comment from Hotel Management
23 Jun 2023 by Aziz Mahit - Operations Manager, Hotel Management
Dear Kevin,Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. I will share your wonderful comment to the team. Once again we would like to stay thank you and we hope to see you again in the near future.
by A verified traveler
Posted 19 Mar 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Aziz Mahit - Operations Manager, Hotel Management
Dear Dato Mohd,Thank you for your kind review. Hope to serve you again in the near future
by A verified traveler
Posted 28 Nov 2022
The room blacked out in the middle of the night but the staff helped me move to another room. Next day, the room don't have any water supply at all. Called for help but no staff attended to the issue. Had to check out without a shower.
Comment from Hotel Management
28 Nov 2022 by Aziz Mahit - Operations Manager, Hotel Management
Dear Mr Cheng,Thank you for having the time to give us your comment. I am sorry to learn about your experience during your stay with us. I understand how frustrating this must have been for you. We value our customers' time, and the issues you encountered was uncommon for us. However, I have shared this matter to the team to be more alert in the future. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Once again, we apologize for the inconvenience caused and hope to offer you better services in the near future.
by A verified traveler
We were overcharged by Hotels.com
Posted 29 May 2022 on HotelsThe experience ,the hotel ,the food and environment are all good . But we realised that we are charged too much. Found out that per night for Executive Suite is only $150++ per night but we were charged $886 for 3 nights !!
