Ratings based on 1,481 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Nice hotel but service was mediocre.
by A verified traveler from stony brook
Posted 16 May 2024
Heat was broken in room
Comment from Hotel Management
17 May 2024 by Royal Sonesta, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 14 May 2024
This is a nice stay, the rooms are clean. The pool is nice.
Comment from Hotel Management
15 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 13 May 2024
Nice stay
Comment from Hotel Management
15 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 8 May 2024
Lovely hotel and very friendly staff!
Comment from Hotel Management
11 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 8 May 2024
Our check-in desk person, Melody, was very friendly and efficient.
Comment from Hotel Management
11 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
by A verified traveler
Posted 6 May 2024
Beautiful hotel. Great location with great views of the Inner Harbor. Staff is not welcoming or friendly, but they get the job done. Valet parking took forever! Overall a good stay.
Comment from Hotel Management
11 May 2024 by Royal Sonesta, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
