Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Redmond
Posted 28 May 2024
Easy access to areas near downtown
Comment from Hotel Management
28 May 2024 by Eric Reyes General Manager, Hotel Management
Dear Ms. Mohan, Thank you for being our guest at Hotel Indigo Baltimore Downtown and for sharing your feedback with us. We are delighted to learn that our historic Mt. Vernon neighborhood location, with its proximity to the Inner Harbor and numerous attractions, yet situated on a serene neighborhood street, ideally suited your needs. It was a pleasure serving you, and we look forward to welcoming you back soon.Safe Travels,Eric ReyesGeneral Manager
by A verified traveler
Posted 23 May 2024
The staff was very nice and helpful. The food was really good.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Robert, Thank you for sharing your experience with us! Providing excellent service is our priority, and we are delighted that our team made your stay enjoyable. It's also fantastic to know that you enjoyed the food. We appreciate your feedback and hope to welcome you back for another great experience in the future.Safe Travels,Eric Reyes,General Manager
by A verified traveler from Valparaiso
Posted 23 May 2024
Lovely place, great service and great food
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Mimi, Thank you for your kind words! We are delighted to hear that you enjoyed your time with us and found our place lovely. It's wonderful to know that you were pleased with the service and enjoyed the food. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable experience soon.Safe Travels,Eric Reyes,General Manager
by A verified traveler
Posted 22 May 2024
The onsite restaurant was awesome. The staff was beyond courteous and accommodating.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Guest, Thank you for such a generous review of Hotel Indigo Baltimore Downtown. We are thrilled to know our excellent service and restaurant exceeded your expectations. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way!Safe Travels,Eric Reyes,General Manager
by A verified traveler
Posted 14 May 2024
Staff was really great. Helpful hospitable
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Gloria, Your kind comments and excellent rating are greatly appreciated by all of us here at Hotel Indigo Baltimore Downtown. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Safe Travels,Eric ReyesGeneral Manager
by A verified traveler from Lakewood Ranch
Posted 11 May 2024
This Hotel is very close to Peabody Conservatory which has been very handy on our visits to Baltimore. The staff is very friendly and always helpful. We have stayed so many ties that they remember our names! Excellent hotel and staff!
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Teresa, Thank you for choosing Hotel Indigo Baltimore Downtown and for the feedback. We are glad our location was convenient for everything you wanted to do on this visit. We are also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again, and we look forward to your next visit.Safe Travels,Eric ReyesGeneral Manager
by A verified traveler
Posted 10 May 2024
Staff all extremely helpful and friendly. Checkin, bar, cleaning staff and check out. Ambiance in hotel very relaxing. Bar was great. Enjoyed the burger. Room also very comfortable. Great location. Walked to what I needed.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Andrew, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. We are delighted to know your dinner at Poets Modern Cocktails & Eats was perfectly prepared and served. We also appreciate you mentioning our convenient location and amazing ambiance. We are also thrilled to read that our associates took excellent care of you. Thank you for staying with us, and we hope you will make us your hotel of choice on your next trip to Baltimore.Safe Travels,Eric ReyesGeneral Manager
by A verified traveler from Milton
Posted 4 May 2024
Nice place for an overnight stay in Baltimore; self parking across the street; nice bar downstairs.
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Sharon, Thank you for sharing your experience at Hotel Indigo Baltimore Downtown and highlighting our property's key features. We are delighted to know you were pleased with our excellent on-site bar and liked the parking facility which is managed independently of our hotel. It was a pleasure to host you, and we look forward to your return visit.Safe Travels,Eric Reyes,General Manager
by A verified traveler
Posted 29 Apr 2024
This is an amazing hotel. The staff are the best I’ve ever dealt with. Let us check in super early and we were able to sleep after our red eye for which we were very grateful. Comfortable beds and pilllows. The crab cakes at Poets are amazing!! Only issue we had was the strange up charges at breakfast. (Got charged $5 trying to not be wasteful and having them not include the eggs with breakfast.) Saw a lot more of Baltimore than we would have if we had stayed closer to the convention center.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear LeAnn, Thank you for staying at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our courteous associates, comfortable beds, and pillows and liked our crab cake at Poets Modern Cocktails And Eats. However, we regret not meeting all your expectations. Thank you again for your feedback, and we look forward to your return visit. Safe Travels,Eric ReyesGeneral Manager
by A verified traveler
Posted 25 Apr 2024
The room was comfortable, the staff was welcoming, the location was perfect, and we enjoyed our stay.
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Laurie, Thank you for being our guest at Hotel Indigo Baltimore Downtown and sharing your experience. We are delighted to know you were pleased with our ideal location, courteous associates, and exceptional accommodations. It was a pleasure to host you, and we look forward to welcoming you back soon. Safe Travels,Eric ReyesGeneral Manager
