Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
8am.saturday and all day until.10 pm.constant drilling and banging outside my door. Additionally blocked my frint door called front desk sas no help , spoke to
by A verified traveler
Posted 1 Jun 2024
Everything about my stay was phenomenal. I will definitely make this my number spot to stay at when I visit my friend in laurel !
Comment from Hotel Management
4 Jun 2024 by Management , Hotel Management
Dear Donald, Thanks for taking the time to review our hotel. We appreciate your feedback. We love hearing that you enjoyed your stay so much that you have chosen to make us your number 1 spot in Laurel. We look forward to seeing you again soon. Sincerely, Management
by A verified traveler
Posted 21 May 2024
The staff was responsive to the problems I had with the room. One problem required a room change and I had to wait until another room was cleaned. The other problem was taken care of while I was away.
Comment from Hotel Management
21 May 2024 by Management , Hotel Management
Dear Gloria, We appreciate your feedback and happy to hear staff was able to correct the issues while you were here. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management
by A verified traveler from Midlothian
Posted 12 May 2024
The property needs a lot of maintenance, especially the pool. The jacuzzi handle is loose, there’s a hole in the jacuzzi, and the big pools water is super dirty.
Comment from Hotel Management
21 May 2024 by Management , Hotel Management
Dear Miguel. Thanks for taking the time to review our hotel. We appreciate your feedback and have made our maintenance team aware of your concerns. We hope to see you again soon. Sincerely, Management
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
4 Jun 2024 by Management , Hotel Management
Dear Robin, Thanks for taking the time to rate our hotel. We hope that you allow us a future opportunity to change your mind from a 2-5 to a 5-5Sincerely, Management
by A verified traveler
Posted 6 May 2024
Excellent breakfast! Very nice room! Also enjoyed the clean and organized gym!
Comment from Hotel Management
8 May 2024 by Management , Hotel Management
Dear Timothy, Thanks for taking the time to review our hotel. We appreciate your kind words and enjoy seeing how much you enjoyed the cleanliness of our hotel. Sincerely, Management
by A verified traveler
Posted 5 May 2024
Exceeded my expectations!!! From the clean beds, close shopping & eating down to the dove body wash & shower cap with a scrunchie lol. I loved my stay here. Highly recommend
Comment from Hotel Management
8 May 2024 by Management , Hotel Management
Dear Yolanda, Thanks for taking the time to review our hotel. We appreciate your feedback and love hearing how much you enjoyed your stay and the amenities we had to offer. Sincerely, Management
by A verified traveler
Posted 5 May 2024
Spacious, clean, right amenities in the room.
Comment from Hotel Management
8 May 2024 by Management , Hotel Management
Dear Taiwo, Thanks for taking the time to review our hotel. We love seeing that you enjoyed your stay with us. We love that you enjoyed are not only the amenities that we offer, spacious rooms and the cleanliness of our hotels. We hope to see you again on your future travels. Sincerely, Managment
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
8 May 2024 by Management , Hotel Management
Dear Nilsa, Thanks for taking the time to review our hotel. We appreciate your feedback and apologize we fell short of your expectations. We hope you allow us an opportunity to serve you again. Sincerely, Management
by A verified traveler
Posted 28 Apr 2024
My room was on the 3rd floor under construction with debris, construction dust, and work equipment in and around the hall. There were about 6 occupied rooms on that floor and the remainder were under construction. Is it legal to book rooms on a construction site/floor?
Comment from Hotel Management
8 May 2024 by Management , Hotel Management
Dear Donna, Thanks for taking the time to review our hotel. We appreciate your feedback. We apologize for the inconvenience you experienced during your stay. We attempt to keep every guest away from the renovation project. We are allowed to renovate our hotel with posting notices on all websites and postings throughout the hotel. We hope that you allow us another opportunity to serve you once our renovation is completed. Sincerely, Management
