Ratings based on 827 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Mar 2024
by A verified traveler
Posted 4 Mar 2024
The environment is serene and beautiful
Comment from Hotel Management
5 Mar 2024 by Hotel Management , Hotel Management
Dear Peter, We are delighted to hear that you found the environment at Extended Stay America serene and beautiful! Providing a tranquil atmosphere for our guests is our priority, and we're thrilled you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management
by A verified traveler
Posted 22 Feb 2024
It started with the front desk clerk at check in. Unfortunately, they did not speak enough English to clearly communicate with us. The pet fee is not listed online, and we had looked for it. They charged $25 per pet and but first he said it was $25 plus tax and then had me pay again the same amount saying, no that's for each of them. I understand pet fees, but that should be disclosed before I pay for the room so I can accurately compare costs. I would have chosen another hotel if I had been aware. I travel with my dogs for events, so I always check for the fees.
When we went up to our room on the third floor, we were greeted by the very strong smell of marijuana in the hallway and then even stronger in the room. We were tired and decided to deal with it but I wish we requested another room, because the walls were paper thin, no sound proofing and we had the worst night of sleep I've ever had in a hotel, with the constant sound of the elevator, the stairwell door banging shut and hearing the adjoining rooms and everyone who walked down the hall. We were traveling with dogs and there was so much noise that they thought there were intruders.
The only plus is the full size fridge, although it smelled funky and that it was an easy on and off the highway.
Comment from Hotel Management
23 Feb 2024 by Hotel Management, Hotel Management
Dear Bethany, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Considering our location, please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management
by A verified traveler
Posted 18 Feb 2024
It is great having a full size frig
by A verified traveler
Posted 13 Feb 2024
by A verified traveler
Posted 28 Jan 2024
We had to choose and different hotel. Rooms had dust, bugs, hair in the beds.
Comment from Hotel Management
29 Jan 2024 by Hotel Management , Hotel Management
Dear Jordan, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 9 Jan 2024
Great place to stay I will definitely be back
by A verified traveler
Posted 18 Dec 2023 on Hotels
Hotel needs a little TLC, but overall a decent room for the money.
Comment from Hotel Management
19 Dec 2023 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
