Ratings based on 872 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Dirty rooms
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Joyce, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Columbia.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Bugs in the stove area, toilet order put in never fixed toilet barely flushes microwave doesn't barely spin. Asked several times for kitchenware and took three days to get everything needed smells like marijuana in elevators and hallway.
Comment from Hotel Management
18 Apr 2024 by Hotel Management, Hotel Management
Dear Kaitlyn, Thank you for sharing your experience with us. We apologize for any delays in our services and any cleanliness issues you encountered. Your feedback is concerning, and we're addressing these issues promptly to enhance our guests' experience. We're committed to resolving maintenance concerns and improving our amenities. Additionally, we'll address any odors to maintain a pleasant environment. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
The carpet was sticky, as was the kitchen floor. Only one of two burners worked. They provide no cups, basic kitchen stock, and the 'breakfast' is a joke. I can't believe there is a charge for it. The think bedspread had to be supplemented by the robe I brought. The tub was so old that I didn't bath in it. I reluctantly used the shower. The toilet was so stained it looked like a turd was in there.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Marjorie, Thank you for taking the time to share your review. We sincerely apologize for the subpar conditions you encountered during your stay. Your experience does not reflect the standard of service we strive to uphold. We take cleanliness and comfort seriously and will immediately address the issues you mentioned with our housekeeping and maintenance teams. Your feedback regarding the kitchen amenities is also disheartening, and we are sorry for any miscommunication. These amenities are available at the front desk and are complimentary upon request. Furthermore, we fell short of meeting your expectations with our breakfast, and we have taken note of your feedback for future improvements. Thank you for bringing this to our attention, and we look forward to making it up to you on your next visit.Sincerely,Hotel Management
by A verified traveler from Greenville
Posted 14 Apr 2024
We were welcomed by a not so fresh scent of buttered popcorn/smelly feet. A towel had many holes, the recliner did not recline, the pull out couch had questionable stains, and the bathroom was not clean. Please do better! However, the staff was very pleasant and the beds were comfortable.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Enid, Thank you for taking the time to share your review. We're pleased our staff was pleasant and that you found the beds comfortable. However, we apologize for the issues you encountered during your stay. Your feedback is invaluable, and we regret that your experience fell short of expectations. We take cleanliness and maintenance seriously and will promptly address the issues with our housekeeping and maintenance teams to ensure improvements. Your satisfaction is important to us, and we appreciate your understanding. Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
Nice area, friendly staff, but the rooms are VERY dirty.
Comment from Hotel Management
19 Apr 2024 by Hotel Management, Hotel Management
Dear Joyce, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 Apr 2024
Loved it
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Our comforter was dirty, the shower was not cleaned & the room had roaches.
Comment from Hotel Management
31 Mar 2024 by Hotel Management, Hotel Management
Dear Jennifer, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this a rare incident, we hope to see you again for a better experience.Sincerely,Hotel Management
by A verified traveler from Solomons
Posted 17 Mar 2024
