Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Shower taps at shin height, get your head wet when opening
by A verified traveler
Posted 17 Apr 2024
The grounds were excellent and beautiful to walk around. The main issue was the shower being too low for my height which was inconvenient. Overall a good, quiet place to stay.
Comment from Hotel Management
25 Apr 2024 by Rachelle, Hotel Management
Dear Narelle,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Ballarat
by A verified traveler
Posted 13 Apr 2024
Dirty sheets, no amenities or toiletries, bugs, broken television, couldn’t ring reception because of dead phone, drain in shower broken and mouldy PowerPoints
Comment from Hotel Management
25 Apr 2024 by Rachelle, Hotel Management
Dear Nicole,Thank you for taking the time to share your feedback. Please allow us to express our sincerest apologies for this inconvenience you had during your stay with us. Your comments have been shared with our team for serious action. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Ballarat
by A verified traveler
Posted 11 Apr 2024
Good location
Comment from Hotel Management
25 Apr 2024 by Rachelle, Hotel Management
Dear Komala,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mercure Ballarat
by A verified traveler
Posted 8 Apr 2024
The room was quite light with the outside lights on all night. The smoke alarm beeped at around 2.30am.
The bathroom had hair on the floor from previous guest?
Comment from Hotel Management
25 Apr 2024 by Rachelle, Hotel Management
Dear Deb,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely,Mercure Ballarat
by A verified traveler
Posted 17 Mar 2024
Great motel, great staff, great stay, thank-you
Comment from Hotel Management
28 Mar 2024 by Rachelle, Hotel Management
Dear Iain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Ballarat
by A verified traveler from Trafalgar
Posted 29 Feb 2024
by A verified traveler
Posted 13 Feb 2024
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Posted 29 Jan 2024 on Wotif
will come again
Comment from Hotel Management
30 Jan 2024 by Rachelle, Hotel Management
Dear Kerry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat
