Ratings based on 82 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2023 on Hotels
Comment from Hotel Management
31 Aug 2023 by Management of Swiss-Belhotel Balikpapan, Hotel Management
Dear Mr Dennis,Thank you for your review on us. We do apologize for inconvenience event. We are really appreciate for your critics and advices so that we can improve our quality of service and facilities. We do hope we can give a better service in the future.Regards,Swiss-Belhotel Balikpapan
by A verified traveler
Surprise!
Posted 11 Apr 2023 on HotelsNice clean hotel
Comment from Hotel Management
12 Apr 2023 by Management of Swiss-Belhotel Balikpapan, Hotel Management
Dear Ms KimThank you for your review on us. We are very glad that you got a great experience during your stay with us. Your critics and advice will be our valuable things so that we can improve our quality of service and facilities. Regards,Swiss-Belhotel Balikpapan
by A verified traveler
Okay hotel
Posted 7 Dec 2022 on Hotelsthe hotel is okay nothing too special- Bed really goo thou! Staff was really nice and helpful - Cleaning in the room was just okay- as a couple we were only given 1 towel! waited more than 30 minutes to get some more! Lovely BBQ dinner at the hotel pool- No shopping at all near the hotel need a taxi to get to the mall-
Comment from Hotel Management
19 Dec 2022 by Management of Swiss-Belhotel Balikpapan, Hotel Management
Dear Mr France,Thank you for your review on us. We are really appreciate for your detail feedback after staying in Swiss-Belhotel Balikpapan. We have already conveyed your feedback to our department concerned, so they can make an improvement to get better quality of service and quality. We do hope that we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan
by A verified traveler
Posted 30 Oct 2022 on Orbitz
by A verified traveler
Posted 7 Aug 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by Management of Swiss-Belhotel Balikpoapan, Hotel Management
Dear Ibu Maranti,
Thank you for your review on us and thank you for staying with us during your visit in Balikpapan. We are glad to see you again in your next stay.
by A verified traveler
Posted 1 May 2022 on Hotels
Comment from Hotel Management
21 May 2022 by Management of Swiss-Belhotel Balikpapan, Hotel Management
Dear Mr Shakir
Thank you for your review on us. We truly appreciate for any advice given. We do hope that we can serve you better in the future
by A verified traveler from Singapore
Posted 25 Nov 2021
electrical power down for 1hr, dirty in-room sofa, paint peeling off at balcony, aircon not cold the whole night, so many potholes on hote driveway, no lightings at driveway to hotel-totally dark, wardrobe door broken, etc
Comment from Hotel Management
29 Nov 2021 by Management of Swiss-Belhotel Balikpapan, Hotel Management
On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan
We do apologize for your inconvenience do to Balikpapan electricity off that impacted to our generator. We wish that we can be of service to you again in the future.
As a valued customer, your feedback on our products and services are very important to us to improve our service. If you have any concerns, questions or comment, please feel free to advise me or my team.
Thank you once again for your business and we look forward to serving you again in the near future. Please contact us if we can be of further service.
We look forward to welcoming you back and thank you for your attention.
Wishing you a great day
by A verified traveler
Posted 25 Dec 2020 on Hotels
Comment from Hotel Management
30 Dec 2020 by An, Hotel Management
Dear Valued Guest
Thank you for taking time to give review about us.
We're glad to hear that you get a good experience during stay with us.
Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest.
Once again, Thank you and we're waiting for your next stay with us.
Best Regards,
Management Swiss-Belhotel Balikpapan
by A verified traveler
Posted 10 Nov 2019 on Hotels
Very good service , and a very good staff
Comment from Hotel Management
25 Nov 2019 by An, Hotel Management
Dear Mr. Leif Gehlert
Thank you for taking time to give review about us.
We're glad to hear that you get a good experience during stay with us.
Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest.
Once again, Thank you and we're waiting for your next stay with us.
Best Regards,
Management
by A verified traveler
Posted 5 Oct 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by Windy, Hotel Management
Dear Mr. Mark,
On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan
We do hope that your experience on your recent event is one of the pleasant ones and we wish that we can be of service to you again in the future.
As a valued customer, your feedback on our products and services are very important to us to improve our service. If you have any concerns, questions or comment, please feel free to advise me or my team.
Thank you once again for your business and we look forward to serving you again in the near future. Please contact us if we can be of further service.
We look forward to welcoming you back and thank you for your attention.
Wishing you a great Day ,
Management of Swiss Belhotel Balikpapan
