Ratings based on 1,064 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
staff was so friendly! but the property itself was dirty. So many people walking late at night being loud.
by A verified traveler
Posted 28 May 2024
this property is right off the 99 fwy - most of the areas there are sketchy. Until this morning, I wasn't r3ally that unhappy wit it, as I was just staying one night to attend a funeral in Bakersfield.
Then, I took a shower that had not been cleaned - they never lifted up the shower pad to clean UNDER it. it was filthy.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Hi Antonio,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 26 May 2024
The place is full of homeless people
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Hi Mohamed,We apologize for any discomfort or inconvenience caused by the presence of homeless individuals in the vicinity of our property. Your safety and comfort are our top priorities, and we take concerns like these very seriously. We work closely with local authorities and agencies to address issues related to homelessness and ensure the security of our guests. Please don't hesitate to reach out to our staff if you ever feel uncomfortable or require assistance during your stay. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Hi Tamara,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!
by A verified traveler
Posted 25 May 2024
Smelled like pot
Comment from Hotel Management
26 May 2024 by Sophia CSR, Hotel Management
Hi Ingrid,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Sophia CSR, Hotel Management
Hi Stefani,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 15 May 2024
Old hotel, it was clean but it was noise and appliances squeak and make weird noises.
Comment from Hotel Management
16 May 2024 by Sophia CSR, Hotel Management
Hi Hector,Thank you for your feedback regarding your recent stay. We appreciate your acknowledgement of our cleanliness standards. Rest assured, we are addressing the noise issues to ensure a more peaceful experience for our guests. Your comfort is important to us, and we hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Sophia CSR, Hotel Management
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
