Ratings based on 1,127 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by PM, Hotel Management
Thank you, Estreya, for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back soon for another memorable stay.
by A verified traveler
Posted 3 Jun 2024
After settling in my room, I discovered it was not the accessible walk in shower I requested for my husband. When I approached the front desk, I was told “Listen to me I am only going to say this once” and was told my options. I was given the room I requested however it stunk like cigarettes. I kept the room since my husband needed this type of shower.
Comment from Hotel Management
3 Jun 2024 by Hourglass Hotel, Hotel Management
Dear Susan,We are truly sorry for the inconvenience and frustration you experienced during your recent stay. It's disheartening to hear that we did not meet your expectations regarding the accessible walk-in shower you requested for your husband.The response you received at the front desk is not indicative of the level of service we strive to provide. Please know that we take your feedback seriously and will address this issue with our team to ensure that all guests are treated with the utmost care and respect.We apologize for the discomfort caused by the cigarette odor in your room. We understand the importance of maintaining a clean and comfortable environment for our guests, and we are actively working to improve our room maintenance procedures to prevent similar occurrences in the future.We appreciate your understanding and patience, and we hope to have the opportunity to make it right during your next visit.
by A verified traveler
Posted 2 Jun 2024
We are local and needed a place to stay until our home AC was repaired; took a chance on this property and I’m glad I did! The lobby is very nicely decorated and the staff were lovely. Checkin/out was quick. I stayed in the cold AC of the room and streamed all my shows with my iPad. The room was so quiet! I didn’t hear any of the other guests at all. The bed is very comfy and there were enough charging usb docks for our devices. No extra charges for parking, WiFi and free continental breakfast, were nice perks. I will definitely stay here again for a nice staycation to go swim.
Comment from Hotel Management
3 Jun 2024 by Hourglass Hotel, Hotel Management
Dear valued guest,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that we could provide you with a comfortable and convenient accommodation during your time of need.It's fantastic to know that you found our lobby décor appealing and that our staff made you feel welcome and well taken care of. We strive to ensure that our guests have a seamless check-in and check-out experience, so we're delighted to hear that you found the process quick and efficient.We're glad you were able to relax in the cool comfort of your room and enjoy streaming your favorite shows with your iPad. Providing a quiet and restful environment is important to us, and we're pleased to hear that you found your room peaceful.We're also happy that you found the bed comfortable and that our amenities, including the charging USB docks and complimentary services such as parking, WiFi, and continental breakfast, added value to your stay.We can't wait to welcome you back for your next staycation, and we hope you'll have a fantastic time swimming and enjoying all the amenities our property has to offer. Thank you for choosing to stay with us, and we look forward to seeing you again soon!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Hourglass Hotel, Hotel Management
Thank you immensely for awarding us with a perfect rating! Your kind words mean the world to us and serve as a testament to our dedication to providing exceptional service.We're delighted to learn that your experience with us was nothing short of excellent. Knowing that you found our facilities comfortable, our staff accommodating, and our amenities convenient brings us great joy.Your satisfaction is our top priority, and we're thrilled to have met and even exceeded your expectations. It was our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back in the near future for another outstanding stay.Thank you again for choosing us, and for sharing your positive experience with others. We truly appreciate your support and look forward to serving you again soon!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
3 Jun 2024 by Hourglass Hotel, Hotel Management
Dear Ramon,Thank you for sharing your feedback with us. We appreciate you taking the time to provide us with your thoughts.We're glad to see that you found some aspects of your stay enjoyable, such as our nicely decorated lobby, friendly staff, and convenient amenities. However, we also understand that there were areas where we fell short of meeting your expectations.Please know that your feedback is invaluable to us, and we will use it to identify areas for improvement to ensure that all of our guests have a positive experience during their stay.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If there are any specific concerns you would like to address with us, please feel free to reach out directly.Thank you again for choosing to stay with us, and we hope to welcome you back soon.
by A verified traveler from Colorado Springs
Posted 20 May 2024
The room was spacious and best of all, quiet! So many hotels have paper thin walls. The breakfast was modest but not a huge deal for us as we aren't big breakfast eaters anyway
Comment from Hotel Management
21 May 2024 by DV, Hotel Management
Thank you Gary, for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and memorable experience is always our top priority. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
by A verified traveler
Posted 20 May 2024
Love it clean
Comment from Hotel Management
21 May 2024 by DV, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be clean during your stay. Maintaining a pristine environment for our guests is one of our top priorities, and it's wonderful to know that our efforts are appreciated. We look forward to welcoming you back for another sparkling experience soon!
by A verified traveler
Posted 20 May 2024
There was tons of ant’s and bugs in the room. They were all over the counter and in the bed in the morning when we woke up. Never again
Comment from Hotel Management
20 May 2024 by DV, Hotel Management
We're deeply sorry to hear about your experience with ants in your room. This certainly does not meet our standards of cleanliness and comfort, and we apologize for any inconvenience or discomfort this may have caused during your stay. We understand the importance of providing a pest-free environment for our guests, and we will take all necessary measures to prevent such incidents from occurring in the future. We appreciate your feedback as it helps us to continually improve our services. Please know that your satisfaction is our top priority, and we hope you'll consider giving us another opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted 19 May 2024
It’s been 7 days since I left the hotel and the deposit they asked for when you check in hasn’t been released and credited on my credit card.
Comment from Hotel Management
19 May 2024 by PM, Hotel Management
Hello David, We apologize for any inconvenience you've experienced regarding the deposit. Typically, it takes 7-10 business days for the hold to be released and credited back to your credit card. If you have any further concerns or require assistance, please don't hesitate to contact us directly.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by DV, Hotel Management
Thank you so much for taking the time to rate us! We're thrilled to hear that you had a positive experience. If you ever have any feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and ensure that every experience with us is exceptional.
