Ratings based on 27 Verified Reviews
3.0 Room cleanliness
2.9 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
SCAM! SCAM!
Posted 22 Nov 2023 on HotelsScam. There were no room booked. We went to Baguio last Friday with my family to celebrate my son's birthday. And surprise! walang room na nabooked. The guards at the reception area told us na marami na na scam dito sa Hotel.com. We tried to contact the number provided and customer service # na non existent. Kahit email wala sumasagot.
by A verified traveler
Posted 8 Oct 2023 on Hotels
by A verified traveler
Posted 10 Apr 2020
by A verified traveler
GREAT PLACE FOR A GETAWAY WHEN YOU CAN
Posted 27 Feb 2020 on HotelsThough it was a short stay my family had a great time!
Comment from Hotel Management
29 Feb 2020 by Urban Spaces, Megatower, Hotel Management
Hi Ma'am Maria! Thank you for staying in our place po. Hope to accommodate you on your next vacation!
by A verified traveler
Posted 6 Jan 2019 on Travelocity
When i got there they did not even know i was coming even thought i had a reservation. Room was not ready. All around not a very good place.
Comment from Hotel Management
7 Jan 2019 by Urban, Hotel Management
Thank you for the feedback. We are very sorry for the inconvenience. We'll take a look on this case.
by A verified traveler from Olongapo City, Zambales
Good location but unsure with customer service
Posted 2 Jan 2018 on WotifUnit room was quiet nice. It has enough space for me and my other 5 friends. All towels and slippers were provided for exact 6 people. The beds were big enough for all of us as well.
Problem was we were checked in an hour and a half late. It was supposed to be 2:00 PM however the lady told us to wait as the room was being cleaned and the people who previously stayed in, checked out late.
On our last day, we asked the customer service if we can check out around 1:30 PM instead of 12 noon since we were checked in late. They said No, even if it was their fault. Which is disappointing.
We also asked if we could get the bathroom cleaned because it really stunk even we just used it for only a day. The exhaust fan wasn't good enough to clean the air. The cleaner wasn't available till 5:30 PM (I asked around 9AM). So we just cancelled the cleaner, and just cleaned the toilet ourselves.
Also on the last day, I was woken up by someone opening the door. It was around 9AM. They had the keys and opened the door without knocking. I was sleeping in the lounge so I know someone just got in. I went outside the hallway, and saw no one however the room in front of us just closed which is weird. I don't mind someone coming and inspecting the room, but just knock and let us know.
And if you want entertainment, bring your own. Because the TV that is in our room wasn't working. Someone went up to our unit and reassured us that the mechanic will fix it, but they didn't.
by roman
No toilet paper - you need to bring your own
Posted 23 Nov 2017 on HotelsImagine - there was not toilet paper in the bathroom for WELCOME. When I raised this question to condo management I was told that I HAVE TO BUY MY OWN TOILET PAPER. This ends my review.
Recommended
for Everyoneby A verified traveler from Manila
Superb Location and Homey Feel
Posted 19 Nov 2017We booked this last minute and was relieved tl find out it is very close to Session Road and the bus terminals. We walked everyday along Session to get to the market and Burnham. It is a very nice condo unit with complete appliances just like any home. We cooked breakfast in the morning, reheated our left over food from eating out, these can save you a lot of money since Baguio vegetables and such come in at lower prices.
The only setup about the room is the sink. It overflows every time we try to wash dishes, there's a tornado mop to use but the spinning function doesn't even work. It was such a hassle (borderline unsanitary) to hand dry the mop.
by Honey
Will definitely stay here again.
Posted 10 Sep 2017 on HotelsAwesome! The location very accessible. The place is clean. Very good staff. No problem at all.
Comment from Hotel Management
7 Nov 2017
Thank you for the review maam, hope we can accommodate you again soon. :)
by A verified traveler
Convenient, good location
Posted 17 Apr 2017 on HotelsFriendly staff, location near to SM mall, bus terminal.
