Ratings based on 26 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2022
by A verified traveler
Posted 16 Jul 2022
by A verified traveler
Posted 2 Jun 2020
We booked a zen room but we were told that they did not know it was available online. We were asked to come back after two hours (check in time was supposed to be 2pm). We were given a different room and it was filthy - far from the zen room we booked.
Comment from Hotel Management
4 Jun 2020 by Leah, Hotel Management
Dear Lala,
Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best!
Kindest Regards,
Leah
by A verified traveler from Iloilo
Posted 10 Nov 2019
Budget friendly and room is clean and spacious
Comment from Hotel Management
22 Nov 2019 by Bea , Hotel Management
Dear Rhon,
Thank you very much for leaving us your feedback! We are glad to know that you are satisfied with our services Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We can't wait to see you again!
Best regards,
Bea
by A verified traveler
Posted 24 Aug 2019
The place was very dirty and in poor condition
would never stay there again
we use same name hotel in Dumaguete and it is very clean and nice.
looks like the idea of using the same name hotel does not always work
by A verified traveler
Posted 23 Jun 2019
It's cheaper than adjacent hotels in the centre of the city.
by A verified traveler
Posted 17 Jun 2019
Poor service and bathroom is not updated not worth for the money I paid.
by A verified traveler
Posted 10 Jun 2019 on Hotels
by A verified traveler
Posted 26 Feb 2019
‘Twas okay. I think they should put more sensible and approachable frontlines!
by A verified traveler
Great location and pleasent stay.
Posted 22 Feb 2019 on HotelsCurrently the hotel had informed us that they having a change over when we check in but did not know that they gave us the room was a bad condition like the toliet had many black stains and it look very old condition. As for the room no provide fridge as stated have fridge. Also as for the air conditioner quite noisy in the night when very quiet or higher the fan mode.
But overall it still a pleasent stay as the hotel locate very near to all shops and mall. Will stay there again when they completed their change over.
