Ratings based on 36 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 8 Mar 2021
They advertised free Wi-Fi which is one of the critical requirements for me to pick a resort. But when I got there I found out that there wi-fi was turned off indefinitely and they acted like it was nothing. I work a lot, and vacations are really important to me. But because of my business I can't really take off for a vacation if I can't connect via Wi-Fi.
by A verified traveler
Rooms disappointing and over priced
Posted 14 Feb 2021 on HotelsThey couldn’t find our booking, had to change the air conditioning as not working. Shower not working at all. All the bedding was clean but very musty. No free breakfast which was included in the price. Their kitchen was closed. Very disappointed in our room. Apart from that the place was lovely and clean great location. 3 swimming pools each with a lifeguard and the staff very friendly. Just need to do maintenance on their rooms and cleaning. No offer of discount either. We over paid as the costs were a lot cheaper at site.
by A verified traveler
Posted 28 Mar 2020 on Hotels
by A verified traveler from Hamilton nz
Posted 11 Mar 2020 on Wotif
Nice place. Good staff. The pool was nice. Enjoyed the bar
by A verified traveler
Heart of the city
Posted 19 Feb 2020 on HotelsVery congested area. Service was adequate. Breakfast was very good.
Comment from Hotel Management
22 Feb 2020 by Princess, Hotel Management
Good day Mr. Alan!
May we know which area do you specifically have concern about? Your feedback matters most to us. Great thing that you’ve enjoyed every bite of your breakfast every morning. Please let us know anything or anywhere that we can improve. Thank you for taking your time in giving us a review. We are looking forward on your next stay with us. Have a great day ahead!
by A verified traveler
Not an attractive property
Posted 8 Feb 2020 on HotelsThe room had a four panel folding door for the washroom. This door was broken and could not be closed or opened.
Maintenance could not fix it. In addition to the door issue, the room was not properly prepared - no toilet paper etc. Eventually we were moved to a better room. However, based on the condition of the overall property we did not stay, even though we could not recover our money.
Comment from Hotel Management
8 Feb 2020 by Princess Davila, Hotel Management
Good day Mr. Macdiarmid!
Sorry to hear about your experience and that we we’re not able to meet your expectations. Your feedback matters to us. We greatly assure you that your concerns were already taken to the higher management. Palmas del Mar is undergoing some renovations and some upgrades for better rooms and facilities. We hope that we could compensate you in any way possible on your next stay with us. Thank you and have a great day!
by A verified traveler
Posted 30 Jan 2020 on Hotels
superb
Comment from Hotel Management
8 Feb 2020 by Princess, Hotel Management
Good day Mr. Jesus Cesar!
Thank you for taking time in giving us a review! We are delighted that you’ve enjoyed your stay and it was SUPERB! We are looking forward to your next stay with us! ☺️
by A verified traveler
Great place food 👎
Posted 9 Dec 2019 on HotelsFood from 1-10it was 3 not so good
Comment from Hotel Management
8 Feb 2020 by Princess Davila, Hotel Management
Good day Mr. Charles!
We greatly appreciate your feedback! Indeed we have the greatest view with mystical sunset in town. We are sorry about your food. Palmas del Mar just started it’s own F&B services last November 2019 and we are striving hard to perfect every dish and menu we put on the table. We assure you on your next visit that you will not be anymore disappointed with our food. Thank you so much and have a great day! ☺️
by A verified traveler
Posted 14 Sep 2019
Everyone so friendly and any problems I had with the room they took care of it right away.
Comment from Hotel Management
22 Sep 2019 by Princess, Hotel Management
Good day! We are delighted that we've been of help to your every concern. Please let us know your concerns with the room so we can upgrade our amenities and facilities. Thank you so much for always choosing Palmas del Mar. We are looking forward to your next stay with us! Have a great day ahead!
