Ratings based on 91 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2023
by A verified traveler
Posted 26 Apr 2023
Breakfast dining was minimal,not much choices
Comment from Hotel Management
17 May 2023 by Josette, Hotel Management
Thanks for staying with us. We appreciate your feedback! We are currently working on our breakfast menu choices to provide our guests with more options. Hopefully this will be ready on your next visit.
by A verified traveler
Posted 30 Mar 2023
Old
by A verified traveler
Posted 18 Mar 2023
Housekeeping didn’t put coffee, shampoo/conditioner in the room most days we were staying there. The room supplies were much less sufficient than they should have been.
Comment from Hotel Management
11 Apr 2023 by Josette, Hotel Management
Thank you for the information, Mr. Risner. For our guests convenience, our shampoo/conditioner dispenser is placed next to shower knob. Replenishing amenities which includes sachet of coffee and tea are also part of daily housekeeping. We always make sure supply is enough for the occupant/s and are not missed.
by A verified traveler
Clean and Fairly Decent
Posted 22 Feb 2023 on HotelsThis place is located near the outskirts of Bacolod city proper. It's very clean and the place seems to be well-maintained although one can see that the decor needs some updating. My only source of discomfort during my stay here is that somebody keeps running up and down the staircase in the early hours of the morning. Whether this is a staff member or not, is it possible to remind people to use the lift instead so as to minimize disturbing other guests, please?
Comment from Hotel Management
24 Feb 2023 by Josette, Hotel Management
Thank you for the positive feedback. We are sorry for the discomfort you experienced during your stay because of the noise from the staircase. We have a group with children billeted, although they were informed that running along the hallway (or staircase) is discouraged, some still did it anyway. We assure you that we shall take measures to ensure that it does not happen again. We hope you would consider staying with us again in your future visits to Bacolod City.
by A verified traveler
Posted 28 Jan 2023 on Orbitz
had swimming pool and nicely maintained gounds...staff was courteous
Did not let us extend our stay at the original (internet) rate
by A verified traveler
Posted 10 Aug 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Josette, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
No surprises
Posted 27 Jul 2022 on HotelsPerfect from the time we checked in until the time we checked out. The staff was very accommodating and all the particulars of our stay went very smoothly. Congrats to the staff for making our stay memorible.
Comment from Hotel Management
2 Sep 2022 by Josette, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Josette, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Mar 2020 on Hotels
Comment from Hotel Management
3 Mar 2020 by Luxur PLace Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
