Ratings based on 128 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very nice hotel, and very clean and great service. The area is not the best, a lot of homeless people and traffic is not the best. Kind of hard to park in at night besides that is a great location.
Comment from Hotel Management
3 Jun 2024 by Christi, Hotel Management
Hello Brian, thank you for taking time to share feedback on your recent stay at Thompson Austin. I am so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best Regards, Christi
by A verified traveler
Posted 1 Jun 2024
To close to 6th street
Comment from Hotel Management
2 Jun 2024 by Lindsey, Hotel Management
Dear Vince,Thank you for your review. We appreciate your comments and feedback. We would love to have the opportunity to host you again!Best Wishes,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Lindsey, Hotel Management
Hello Robert,Thank you for your feedback. We are happy to see you enjoyed your stay with us. We would love to host you again. Best Wishes,
by A verified traveler
Posted 27 May 2024
Stylish modern hotel with very friendly staff in a great area of town surrounded by great places to eat and drink.
Comment from Hotel Management
2 Jun 2024 by Lindsey, Hotel Management
Dear Brad,Thank you for the excellent rating. We are glad to see the staff was friendly and the area was perfect for your need. We would love to welcome you back as our guest again soon!Warm Regards,
by A verified traveler
Posted 27 May 2024
Staff was super awesome. So friendly and helpful!
Comment from Hotel Management
28 May 2024 by Lindsey, Hotel Management
Hello Nancy,Thank you for your review. We are ecstatic to hear the staff was friendly and helpful. We cannot wait to welcome you again!!Warm Wishes,
by A verified traveler from Waterford
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Melissa, Hotel Management
Hi Vena,I am happy that you enjoyed your stay with us. We do hope that you will return soon for another stay. Thank you for letting us know how we did during your stay. Best regards,
by A verified traveler
Posted 21 May 2024
I had a first class stay at a location that couldn’t have been more convenient to my destination, the Comedy Mothership.
Comment from Hotel Management
22 May 2024 by Nick S, Hotel Management
We were elated to read your fantastic review! Thank you for deciding to stay with us and we look forward to hosting you again.
by A verified traveler
Posted 20 May 2024
Poorly designed room. In the shower, the water controls and the soaps/shampoo are on the far side of the shower. So you have to step out of the flow of water to get at them. There is no door on the toilet area (meaning less privacy). And the large barn door going into the bathroom slowly slides open if you don’t lock it (which then locks out your partner if you’re in the shower, etc). And eventually derailed itself and could not be moved. All of the room lights (two on the bed, two nest to the bed) each have to be turned on and off separately. There are no central wall switches. The carpet was a little ragged on one side. And the walls in the elevator a little chipped.
It’s very noisy in public areas of hotel. Too large and too loud for me. And the neighborhood is downtown in “party central”. I would not go back.
Comment from Hotel Management
21 May 2024 by Dacia, Hotel Management
Hello Keith,Thank you so much for leaving your rating and feedback. Your stay feedback is very important to us and will be used to make improvements. We are sorry to learn you did not enjoy your stay. We appreciate you taking time to share this with us. Please reach out to us on our social media or chat channels to have this fully documented and addressed. We look forward to hearing from you soon.Kind regards,
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
4 Jun 2024 by Ian M., Hotel Management
Hello, I am sorry to see that your stay did not live up to expectations. I would like to extend my deepest apologies. If there is anything else I can do to help rectify this situation, please let me know. Thank you so much for staying with us.
by A verified traveler
Posted 13 May 2024
Hotel room was very nice spaceable and clean. The outdoor pool and dining was phenomenal and very close to everything that I had planned for the weekend.
Comment from Hotel Management
13 May 2024 by Dacia, Hotel Management
Hello Sierra,We are so happy to lean you enjoyed your stay with us. Thank you so much for your 5-star review. Your excellent stay feedback is greatly appreciated. We would love to welcome you back to Thompson Austin.Kind regards,
