Ratings based on 850 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
by A verified traveler from Quitman
Posted 15 May 2024
Staff was great. Nice room. I would recommend
Comment from Hotel Management
15 May 2024 by Ashton M., Hotel Management
Hey Sid, We love hearing how you enjoyed your stay here with us and that our staff are doing a great job. We hope you return the next time you are down here in Austin, TX. Thank you and see you again,-Staybridge Suites Austin Northwest Team.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Ashton M., Hotel Management
Hello Daniel!Thank you for the great review. We are glad you enjoyed your stay. Please join us again next time you are in town. We would love to have you back again. -Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Ashton M., Hotel Management
Hello Terry. I do apologize that we did not meet your standards during your stay. Please reach out to us so we can try to fix any issues. We hope you give us another chance down the road to show you our true hospitality and make things better for your next stay.-Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 29 Apr 2024
The staff was SO friendly & helpful. The location was very near the HEB Center which is what we were in town to attend an event at. It was clean & safe & the breakfast buffet was really good! Lots of options - hot- if you left hungry it was definitely your fault!
Comment from Hotel Management
2 May 2024 by Front Desk , Hotel Management
Hello Karen! Thank you so much for the great review! We are glad you enjoyed your time here in Austin and at our hotel and that our breakfast was hearty and filling. Hope to have y'all stay again with us for the next time and event here in Austin. -Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 28 Apr 2024
The room was nice .
Comment from Hotel Management
2 May 2024 by Front Desk , Hotel Management
Hello Tami, Glad you enjoyed the room while you were there. Looks like we had some issues that we can hopefully fix the next time you are down this way. Come and stay at Staybridge Suites Austin Northwest again, we truly hope to make your next stay even better.-Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
2 May 2024 by Front Desk , Hotel Management
Hello Crystal! Glad to see you enjoyed your stay here with us. Come back and stay next time y'all are down this way. We would love to have you stay again. -Staybridge Suites Austin Northwest Team
by A verified traveler from Austin
Posted 30 Mar 2024
Ashton’s outstanding customer service!
Comment from Hotel Management
6 Apr 2024 by Staybridge Suites Austin Northwest Team, Hotel Management
Hello Claudia! Very glad to know our staff went above and beyond for you during your stay. We want to thank you for staying with us and hope to have you back again in the future. -Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by AM, Hotel Management
Hello Oluwaseun, Sorry to hear we did not exceed your expectations during your last stay with us. If you come back to the area, give us another chance for where you stay, and we will do our best to make it a better experience for you. Hope to see you again,Travel Brilliantly!-Front Desk TeamStaybridge Suites Austin NorthwestAustin, TX 78750
by A verified traveler
Posted 3 Mar 2024
friendly staff with clean rooms. only downside was there were surprise fees of $100 after you checkout
Comment from Hotel Management
18 Mar 2024 by AM, Hotel Management
Hello Carly, Very glad to know that you enjoyed your stay and our friendly staff. That is something we strive to achieve. But perplexed at your issue. We do authorize a 50 incidental at check in that is released at check out. Nothing for 100 after checkout. If you could contact us so we can look into this matter further for you to clarify any unknown charges, we would be more than happy to assist with that. Speak soon!Travel Brilliantly!-Front Desk TeamStaybridge Suites Austin NorthwestAustin, TX 78750
