Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Pool was dirty. Out of pool towels
Parking was challenging
Comment from Hotel Management
14 Jun 2024 by Customer Service, Hotel Management
Joseph,Thank you for sharing your experience. It is concerning to hear about the pool area and the towel availability not meeting your expectations. Parking can be tricky at times, and we are continually looking for ways to improve. Your feedback is appreciated, and we'll work on making necessary adjustments.
by A verified traveler
Posted 5 Jun 2024
Sonesta never disappoints! I’ve stayed there several times for work the last few months, so when we were moving here and needed a hotel before our movers arrived, there was just 1 choice for me! Staff is always so accommodating, the rooftop restaurant is awesome and the rooms are spacious and clean! 5 stars!
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Heather, thank you for your kind words about the Sonesta Bee Cave Austin Hotel! Our team members are thrilled to hear that you enjoyed your stay once again. It's great to know that you found our rooftop restaurant delightful and the rooms to be spacious and clean. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 31 May 2024
The room was expensive for the size. The WiFi in the rooms was spotty at best. It seemed that something was blocking our 5G when we took the phones off WiFi. There is not guest laundry so not a good place for longer term travelers. There was also no breakfast provided. If you have small kids, they won’t understand only $5 pastries are available. We actually had bought food from the HEB for breakfast. Not ideal.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Wesley, thank you for taking the time to provide your feedback. We're sorry to hear that aspects of your stay did not meet your expectations. Your comments about the room size, WiFi, and amenities have been noted. While breakfast options didn’t align with your needs, our team strives to offer solutions, and guest satisfaction is important to us. We hope you consider giving us another chance in the future.
by A verified traveler from Katy
Posted 29 May 2024
Super cute property away from everything.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Mariana, the team at Sonesta Bee Cave Austin Hotel is thrilled to hear you enjoyed our charming property. We're glad our location offered you a peaceful retreat. We're looking forward to welcoming you back!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Heather, thank you for your outstanding rating! The team at Sonesta Bee Cave Austin Hotel is thrilled you had a great experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 26 May 2024
Nothing was wrong during our stay but couldn’t help but feel our room was not worth the price. It was clean but didn’t seem any more luxurious than a normal hotel room. Service was very friendly.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Noah, thank you for sharing your feedback. We're glad you experienced the friendly service provided by our team members at Sonesta Bee Cave Austin Hotel. We're sorry to hear that you didn't feel the room matched the price. Your comments are valuable, and we appreciate you staying with us.
by A verified traveler
Posted 26 May 2024
Very nice place!
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Daniel, thank you for sharing your positive feedback! The team at Sonesta Bee Cave Austin Hotel is delighted that you enjoyed your stay. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Customer Service, Hotel Management
Jesus, thank you for sharing your feedback. The team is constantly striving to enhance our services and deliver a better experience for all guests. Your insights are vital to this ongoing process. Please reach out directly to share any further details about your stay.
by A verified traveler from Sunny Isles Beach
Posted 22 May 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Lev, thank you for your excellent rating! The team at Sonesta Bee Cave Austin Hotel is thrilled to hear that you had a great stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
I stayed in this property for over a week paid just under $2000. And to my surprise, there was small bugs, kinda like fleas. I notified front desk and they immediately moved me over to a new room, but unfortunately, I had to remove all my belongings from the room at two in the morning. It was very inconvenient as I had to pretty much pack all of my stuff before I can get a different room. I am a VIP member with Expedia and I expected more as this is a VIP property. Parking garage downstairs smelled like The inside of a garbage can. I really hope somebody reaches out and makes this right.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Baudelio, thank you for sharing your experience. It is concerning to hear about the inconveniences you faced. Our team strives to provide exceptional service, and we regret that your stay did not meet expectations. We appreciate your feedback and will ensure it is addressed. Your VIP status with Expedia is important to us, and we hope you will give us another opportunity in the future.
