Ratings based on 1,278 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great stay
by A verified traveler
Posted 3 Jun 2024
It was a nice hotel. Only stayed for one night. Staff was very friendly and free breakfast.
by A verified traveler
Posted 2 Jun 2024
good place and still centric, although it wasn´t the perfect.
I´d still consider going to this hotel again.
by A verified traveler
Posted 1 Jun 2024
Asked 3 times for additional linens and never received!! Breakfast was good with many options
by A verified traveler
Posted 30 May 2024
Easy to find street parking and walk to some restaurants. Had to drive to other things in Austin. Pool was great, but it was being cleaned one morning with no sign or notice about if people could still swim. Paint was peeling from parts of the room ceiling. Breakfast was good for kids and room worked well.
Comment from Hotel Management
31 May 2024 by Valeria , Hotel Management
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
by A verified traveler
Posted 30 May 2024
Really good stay. Comfortable and clean. The breakfast could have been better.
Comment from Hotel Management
30 May 2024 by Valeria , Hotel Management
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
by A verified traveler
Posted 30 May 2024
The property was excellent
Comment from Hotel Management
31 May 2024 by Valeria , Hotel Management
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
by A verified traveler
Posted 28 May 2024
Rooms are super big with kitchen and huge restroom. Very clean, very well kept. Front desk guy was super friendly. Just one thing that wasn’t a problem but they should change the valet guy to a more people person oriented guy. This guy would barely speak and if he did it was super soft. I could never hear what he was telling me and when I asked a question he seemed to be annoyed by the question. There is no free parking here and if you do want to park on this property it has to be thru this guy so there is no way to avoid him. No eye contact whats so ever by him.
Comment from Hotel Management
31 May 2024 by Valeria , Hotel Management
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Your comments and concerns will be addressed with the appropriate department. We hope that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
by A verified traveler
Posted 28 May 2024
Air condition too loud.
Comment from Hotel Management
28 May 2024 by Valeria , Hotel Management
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
by A verified traveler
Posted 28 May 2024
The hotel is a good distance from anything. The parking was an inconvenience. The room itself was very humid. The bed and couch was damp from the humidity. The shower leaks onto the floor so you have to use the towels to collect all the water.
Comment from Hotel Management
31 May 2024 by Valeria , Hotel Management
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
