Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 4 Jun 2024
The hotel was amazing, and the staff was really courteous. They were able to accommodate us after a huge mixup with us booking the wrong hotel. They still helped us.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Hello Elaine,Thank you for choosing to stay at Hilton Austin. Our team is thrilled to hear that you enjoyed our beautiful facility. Our staff always strives to provide a phenomenal experience and we our happy that they were able to accommodate you with your booking. We value your feedback, and we hope to see you again for another memorable experience.Thank you again,Hilton Austin Management Team
by A verified traveler
Posted 2 Jun 2024
The bed, pillows were horrible! There were tiny bugs flying around in the room.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Hello Lashonda,Thank you for letting us know about your experience. Please know that our property undergoes routine maintenance to ensure our rooms remain pest-free, and we do all we can to make sure our guests can sleep comfortable during their time with us. If there are ever any concerns, we highly recommend our guests come and let us know them at the front dest so we can best address them quickly and while you're with us. Still, we understand your frustration, and hope you'll consider giving us another chance to impress you the next time you're in Austin.Regards,Hilton Austin Management Team
by A verified traveler
Posted 28 May 2024
Room service walked into my room without much warning 3 seperate times while I was getting ready. There was a knock while the door was opening. Other than that everything was great
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Hello Josue,We're grateful to have hosted you as our guest at Hilton Austin. While we're pleased you had an overall enjoyable stay, we sincerely apologize for the unexpected visit from room service. Rest assured, your comments will be discussed internally so any missteps aren't repeated. If your travels bring you back to Austin, we hope you'll stay with us again. Regards,Hilton Austin Management Team
by A verified traveler
Posted 27 May 2024
There is loud music in your room from the clubs on the sixth street, prices are too high. They charge 50 dollars for parking. But the downtown view is not bad
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Hello Khalid,Thank you for sharing your honest feedback with us. We are disappointed to hear your stay with us did not meet your expectations, and we apologize for any disturbances or inconveniences faced during your time here. We will take any steps to mitigate noise issues and keep guest feedback like yours in mind when we make any future enhancements to our facilities.Thank you again,Hilton Austin Management Team
by A verified traveler
Posted 25 May 2024
Location
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Dawn,Thank you for joining us during your time in Austin! We're thrilled our fantastic location was a highlight of your stay, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon. Best,Hilton Austin Management Team
by A verified traveler from Las Vegas
Posted 24 May 2024
Very clean property and professional staff
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Hello Yari,Thank you for choosing Hilton Austin and for taking the time to share your review. We are thrilled that our helpful service and standard of cleanliness met the mark for you during your recent stay. Our team looks forward to welcoming you back again soon for another pleasant visit to Austin. Thank you again,Hilton Austin Management
by A verified traveler
Posted 13 May 2024
Friendly staff
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hello Daniel,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. The next time you're in the area, please come back to see us at Hilton Austin!Regards,Hilton Austin Management Team
by A verified traveler from Lakewood
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Hello Frank,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!Thank you again,Hilton Austin Management Team
by A verified traveler
Posted 8 May 2024
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Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hello Amer,Thank you for taking the time to provide your review of Hilton Austin. We are delighted to have earned a five-star rating and look forward to you staying with us again in the future.Thank you again,Hilton Austin Management Team
by A verified traveler
Posted 7 May 2024
Very close to everything in downtown and easily accessible dining options. Great fitness facilities and rooftop pool.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Hello Kalee,Thank you for sharing your comments with us! We are delighted to know that you enjoyed our convenient location and excellent fitness facilities. It was a pleasure serving you, and we hope to see you again soon! Regards,Hilton Austin Management Team
