Ratings based on 1,975 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Fairmont is a wonderful hotel. The facility is so clean and omits brand new. The restaurants inside are amazing. The staff are super friendly and highly professional. I’d definitely stay there again.
Comment from Hotel Management
30 Oct 2024 by Guest Experience, Hotel Management
Dear Dr. MattThank you for your wonderful feedback about your stay at Fairmont Austin! We are delighted to hear that you found our facilities to be pristine and newly maintained.Your compliments regarding our restaurants and the professionalism of our staff mean a great deal to us. We are dedicated to providing exceptional service and a memorable experience for our guests.We would be thrilled to welcome you back for another stay in the future!Warm regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 29 Oct 2024
Easy access to nightlife, entertainment and eating.
Comment from Hotel Management
30 Oct 2024 by Guest Experience, Hotel Management
Dear Ryan,Thank you for your brief but impactful feedback! We are pleased to hear that you appreciated the easy access to nightlife, entertainment, and dining options during your stay.We strive to provide our guests with a convenient and enjoyable experience, and it’s gratifying to know that you found everything within reach.We hope to welcome you back soon for another delightful visit!Warm regards,Guest ExperienceFairmont Austin
by A verified traveler from Saratoga
Posted 29 Oct 2024
Really disappointed in the bottle neck of traffic getting into the hotel. Plus paying for 4 days of valet parking and having to wait every time to get into the property and to get car.
Comment from Hotel Management
30 Oct 2024 by Guest Experience, Hotel Management
Dear Ms. Hilary,Thank you for sharing your concerns regarding your recent stay with us. We sincerely apologize for the traffic bottlenecks you experienced while accessing the hotel and for the inconvenience caused by valet parking.Your feedback is invaluable, and we will address these issues with our team to ensure a more seamless experience for our guests in the future. We understand how important convenience is during your stay, and we are committed to improving our services.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable visit.Warm regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Experience, Hotel Management
Dear Kelvin,Thank you for your generous five-star rating! We are delighted to know that you had a wonderful experience during your stay. Your support means the world to us, and we look forward to welcoming you back soon for another exceptional visit.Warmest regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 28 Oct 2024
Stay was great.
Comment from Hotel Management
29 Oct 2024 by Guest Experience, Hotel Management
Dear David,Thank you for sharing your brief yet impactful feedback. We are thrilled to hear that your stay was great. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another exceptional experience.Warm regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 28 Oct 2024
Every person we interacted with was friendly and helpful.
Comment from Hotel Management
29 Oct 2024 by Guest Experience, Hotel Management
Dear AshleyThank you for your gracious feedback regarding your recent stay with us. We are delighted to hear that every member of our team left a positive impression on you through their friendliness and attentiveness. It is our utmost priority to ensure that each guest feels welcomed and well cared for.Your kind words inspire us to continue delivering exceptional service, and we look forward to the pleasure of welcoming you back in the near future.Warmest regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 28 Oct 2024
Valerie was so very helpful and polite. A nightshift member helped when i lost my earbud through the elevator doors. It was returned to me at checkout. I was beyond pleased. I highly recommend everyone to stay here. I had a corner room! The best view of downtown Austin. Fairmont deserves 100 stars!!
Comment from Hotel Management
28 Oct 2024 by Guest Experience, Hotel Management
Dear Naroisha,Thank you for sharing your wonderful experience with us. We are truly delighted to hear that Valerie provided you with exceptional assistance and that our nightshift team went above and beyond to retrieve your earbud. It is our utmost priority to ensure our guests feel cared for and valued.We are thrilled that you enjoyed your corner room and the breathtaking views of downtown Austin. Your heartfelt recommendation and generous praise mean the world to us, and we are honored by your kind words.We look forward to the pleasure of welcoming you back to Fairmont for another unforgettable stay.Warmest regards,Guest ExperienceFairmont Austin
by A verified traveler from Tallahassee
Posted 26 Oct 2024
We were on the 19th floor over looking the pool and construction at neighboring skyscraper. Yet the room was quiet.
The beds were comfy. We loved the breakfast buffet but not price. There were capers and smoked salmon. The pool and hot tub were delightful.
Comment from Hotel Management
28 Oct 2024 by Guest Experience, Hotel Management
Dear Mary,Thank you for taking the time to share your delightful feedback regarding your recent stay with us. We are pleased to know that you enjoyed the tranquility of your room on the 19th floor, despite the bustling surroundings. It brings us joy to hear that you found our beds comfortable and appreciated the offerings at our breakfast buffet, even if the pricing was a consideration.We are also glad that you had the opportunity to unwind by the pool and hot tub, enhancing your overall experience. Your insights are invaluable to us, and we are committed to continually improving our offerings.We hope to welcome you back for another rejuvenating stay in the future.Warmest regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Guest Experience, Hotel Management
Dear Kristi,Thank you for your outstanding 5 out of 5 rating! We are thrilled to know that your experience with us was exceptional. Your satisfaction is our highest priority, and we look forward to welcoming you back for another memorable stay.Warm regards,Guest ExperienceFairmont Austin
by A verified traveler
Posted 24 Oct 2024
We really enjoyed our stay. Nice hotel, very clear and efficiently run. It was our 12 year wedding anniversary. Ms. Paulina was very kind and helpful. She had great recommendations. We will definitely stay here again when visiting Austin.
Comment from Hotel Management
24 Oct 2024 by Guest Experience, Hotel Management
Dear Chris,Thank you for sharing your delightful experience with us. We are truly honored to have been part of your 12th wedding anniversary celebration. It brings us immense joy to hear that you found our hotel to be both beautifully maintained and efficiently managed.We are particularly grateful for your kind words regarding Ms. Paulina. Her dedication to providing exceptional service and her insightful recommendations are indeed a testament to our commitment to excellence.We eagerly anticipate the pleasure of welcoming you back on your next visit to Austin, where we shall strive to exceed your expectations once more.Warmest regards,Guest ExperienceFairmont Austin