Ratings based on 1,389 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
29 May 2024 by Andrean, Hotel Management
Dear Brent,Thank you for your fantastic rating! We are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. Your feedback motivates us to continue delivering exceptional service to all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Andrean Lim,Front Office Manager
by A verified traveler
Posted 24 May 2024
The room was not as advertised, was average quality, and had costly internet. The staff and location were fantastic.
We booked a one-room suite with a harbor view that was described as having an unobstructed view and a large balcony. Instead, our view was partially blocked, and the balcony was so small it could not fit one chair. The room rates should reflect this discrepancy. Additionally, internet service was expensive at $10 NZD per 1GB, lasting only about an hour, and hot water was sufficient for just one shower. However, the staff were friendly, the appliances were useful, and the location was conveniently close to many excellent restaurants and attractions.
Comment from Hotel Management
29 May 2024 by Andrean, Hotel Management
Dear Zachary,Thank you for sharing your feedback with us. We appreciate your detailed review and apologize for any discrepancies you experienced during your stay.We regret that the room did not meet your expectations based on the advertisement. We understand the importance of accurate descriptions, and we will review our listings to ensure they reflect the actual room features more accurately.Regarding the internet service, we apologize for any inconvenience caused by the cost and limited data allocation. Your feedback will be considered as we review our pricing and data offerings to provide better value for our guests.We're glad to hear that you found our staff friendly and our location convenient. Your kind words will be shared with the team as recognition of their efforts.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,Andrean Lim,Front Office Manager
by A verified traveler
Posted 19 May 2024
Very easy check in. Room was very nice. Staff very accommodating and helpful with our toddler.
Comment from Hotel Management
20 May 2024 by Andrean, Hotel Management
Dear Michael,Thank you for your kind review. We are pleased to hear that you had a very easy check-in experience and that you found your room very nice. It is especially gratifying to know that our staff were accommodating and helpful with your toddler, ensuring a comfortable stay for your family.We strive to provide exceptional service to all our guests, and your positive feedback encourages us to continue our efforts. We look forward to welcoming you and your family back in the future.Kind Regards,Andrean Lim,Front Office Manager
by A verified traveler
Posted 30 Apr 2024
Great staff. The suites are showing their age.
Comment from Hotel Management
9 May 2024 by Andrean, Hotel Management
Dear Fredrick,Thank you for your feedback. We're pleased to hear that you found our staff to be great during your stay.We appreciate your honest comments regarding the condition of our suites. Maintaining high standards of comfort and quality is important to us, and we apologize if the appearance of the suites did not meet your expectations.Your feedback is invaluable as we continuously strive to improve our facilities and enhance the guest experience. Rest assured, we will take your comments into consideration as we plan future updates and renovations.We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm Regards,Andrean LimFront Office Manager
by A verified traveler
Posted 22 Apr 2024
Friendly staff. Fabulous location overlooking the harbour and near lots of restaurants. BIG DISAPPOINTMENT was that the Sebel charges you to use the internet! Seriously?! Not a big charge but I don’t know of any other hotel that charges for the internet.
Comment from Hotel Management
9 May 2024 by Andrean, Hotel Management
Dear Deborah,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be friendly and that you enjoyed our fabulous location overlooking the harbor, close to various restaurants.We understand your disappointment regarding the internet charges. While we strive to provide exceptional service and amenities, we acknowledge that our approach to internet access fell short of your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Your comments are important to us, and we will certainly take them into consideration as we review our policies to ensure that they align with our guests' preferences and industry standards.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A verified traveler
Posted 30 Mar 2024
Great location to restaurants and local sightseeing, and tours. Although there is no pool at the hotel the tepid baths are just across the street and include poos, sauna, hot tub, and steam bath.
Dislike: There was some noise from nearby (bottles clanging together), but it is not terribly loud.
Comment from Hotel Management
3 Apr 2024 by Nika, Hotel Management
Hi Bryan!Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's excellent location, which provided convenient access to restaurants, local sightseeing, and tours. We're also glad that you were able to take advantage of the Tepid Baths located just across the street.We apologize for any inconvenience caused by the noise from nearby surroundings. We understand that a peaceful environment is essential for a comfortable stay, and we will take your comments into consideration as we strive to improve our guests' experience.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,Nikaela S de BelenAssistant Manager
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Nika, Hotel Management
Hi Evelyn!Thank you for giving us a 5 star rating, we hope you had a wonderful stay with us. We look forward to welcoming you again.Kind regards,Nikaela S de BelenAssistant Manager
by A verified traveler
Posted 18 Mar 2024
Having Taxi drivers out front hasseling you each time you went outside and not moving for drop offs taking up all the loading zone.
Comment from Hotel Management
3 Apr 2024 by Andrean, Hotel Management
Dear Rachel,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the taxi drivers hassling you outside the hotel and occupying the loading zone.Your comfort and safety are our top priorities, and we will address this issue with the relevant parties to ensure a smoother experience for our guests. We appreciate your patience and understanding.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A verified traveler
Posted 18 Mar 2024
There was no reception for spark… had to walk a block away to call an Uber.The room was miserable and nothing like the photos . City view was a view of a car park and a window to a local swimming pool. The bathroom was dated but generally definitely not 4 star. We will not stay at a Sebel again after this experience.
Comment from Hotel Management
3 Apr 2024 by Andrean, Hotel Management
Dear Rhonda,Thank you for sharing your feedback following your recent stay with us. We're truly sorry to hear about the issues you encountered during your stay and that your experience did not meet your expectations.We apologize for any inconvenience caused by the lack of reception for Spark and the discrepancies between the room and the photos. Your comments regarding the room's view and condition are duly noted, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations. We understand your disappointment and regret any inconvenience caused. We hope you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Andrean LimFront Office Manager
by A verified traveler from Cowichan Bay
Posted 12 Mar 2024
The Sebel is situated right on the Viaduct and above the restaurants. Excellent for walking to the Fuller Ferries, shopping, dining etc
Our room had a wonderful view of the harbour and Auckland Harbour bridge. We watched many sailing boats race by as we sat on our balcony enjoying the evening.
Room was very clean, front desk service was outstanding. We would certainly stay here again.
Comment from Hotel Management
3 Apr 2024 by Nika, Hotel Management
Hi Cindy!Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at with us and that our prime location on the Viaduct provided you with easy access to the attractions in the area.It's wonderful to hear that you were able to take advantage of the stunning views of the harbor from your room's balcony and that you received outstanding service from our front desk team.We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the future.Kind regards,Nikaela S de BelenAssistant Manager
