Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Very good, will be back.
by A verified traveler
Posted 29 Apr 2024
Great experience, friendly staff and so much to do in the area. Beautiful scenery from the hotel which was nice and clean.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Ethan,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed the beautiful scenery of Auckland, New Zealand through our hotel windows. We hope you have enjoyed your stay, and it would be great if we have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
by A verified traveler
Posted 29 Apr 2024
by A verified traveler from Wellington
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Melissa,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
by A verified traveler
Posted 28 Apr 2024
Really nice stay in central Auckland.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Blake,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
by A verified traveler
Posted 27 Apr 2024
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Comment from Hotel Management
29 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Isaac,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
by A verified traveler
Posted 23 Apr 2024
The room was clean, modern, and well-appointed, with a nice comfy bed. The bathroom was nice, especially having a separate bath. Great location for restaurants.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Steve,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We will ensure your feedback is passed on to its respective departments to ensure their hard work is acknowledged.We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela
by A verified traveler
Posted 20 Apr 2024
A bit tired and past its prime … surrounding restaurants and area, very cool.. gyms pretty good .. pool area great .. a bit tired all in all. And different chicken process and service was terrible as well as checkout really unfriendly and impersonal. You would expect much much more from a hotel of this calibre actually anywhere.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Jimmy,Thank you for your feedback, and we apologise for any inconvenience caused during arrival times. After investigation, we have discovered that there were discussions regarding our protocol upon arrival, and we appreciate your understanding and patience during this process. I have shared your feedback with the receptionist upon departure to ensure that we provide professional and friendly service to our future guests. We thank you for bringing this to our attention.Kind regards, Angela
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Jessica, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
by A verified traveler from Singapore
Posted 17 Apr 2024
I took more than half hour to chk in. In experience staff n not clear information.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Executive- The Grand Hotel, Hotel Management
Dear Poh,Thank you for your feedback, and we apologise for any inconvenience caused during checkin times. We understand there was a miscommunication regarding arrival dates, which our receptionist has promptly rectified by extending accordingly. We understand the frustration this may have caused, and we appreciate your patience towards our service.Thank you for choosing to stay with us, and we hope you have had an enjoyable stay.Warm regards, Angela Shin
