Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland.
I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing.
The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.
by A verified traveler
Posted 19 May 2024
Excellent situation, walking distance of restaurants, theatres, and harbour. Hotel staff very friendly and
helpful. Rooms large and clean, bed very comfy.
by A verified traveler
Posted 17 May 2024
Excellent Location. Friendly staff. Large rooms.
by A verified traveler
Posted 17 May 2024
Nice Size Rooms. Friendly staff. Handy Location
by A verified traveler
Posted 14 May 2024
The 4 of us loved the Property! Our 2 kids loved it aswell. My daughter wants us to book it for her 10th birthday & My son wants to book it for fathers day lol Location is perfect! Its in the middle of everything you can think of! Parks not to far away,Food places just a 1 minute walk away, Waterfront is a walk away, transport everywhere. Our room was good wish we had a balcony though for fresh air into the room as i found the window abit dangerous when we pulled it up a tiny bit. Air conditiong was great after we figured it out. Housekeeping was done when we went for a swim. Reception was so good to us! My daugther had her first call to Reception and she was so excited about it lol She also asked for Robes to be sent up to our rooms hahaha. The staff were super nice! Very welcoming and made us feel comfortable being our first time clocking into a hotel. The valet parking was good! Loved how they moved our car very new to us lol anways cant wait to come back forsure! Ps: My daughter wrote a note for the Reception. Wonder if they got it lol.
by A verified traveler
Posted 5 May 2024
Overall..enjoyed will definitely stay there again
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 26 Apr 2024
Great location. Staff was friendly but no help with bags was offered. Look warm water in the shower.
Bed was very comfortable.
by A verified traveler
Posted 16 Apr 2024
Very accommodating and clean :)
by A verified traveler
Posted 14 Apr 2024
Great place to stay
